Colleague Happiness Officer – Graduate level

Job Description

Purpose

To participate in the day-to-day activities of the Barclaycard payments division.

Accountabilities

• Collaboration with cross-functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Thorough understanding of the underlying principles and concepts within the area of expertise
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

We're building the future of payments.

Barclaycard Payments is one of the UK's leading payments businesses, helping millions of consumers and businesses move money every day. Now, we're entering an exciting new chapter.

Backed by Barclays and Brookfield, we're building a standalone payments business that combines fintech pace and ambition with bank-grade trust. This is your chance to join a business with the scale, expertise and customer reach of an industry leader, while helping to create the next generation of payments products, services and experiences.

At Barclaycard Payments, you'll play a role in redefining how payments work for businesses across the UK and helping shape a payments business designed for the future.

Colleague Happiness Officer (Graduate level role)

Role purpose

The Colleague Happiness Officer will help make BPL’s Northampton and London offices places where colleagues feel welcomed, connected, and proud to work. This is a highly visible, hands-on role for an energetic individual who can turn ideas into memorable experiences, establish inclusive office routines, and bring BPL’s culture to life as it develops its identity as a standalone company.

Key responsibilities

·        Create a great office experience: design a lively, inclusive calendar of events and everyday routines across Northampton and London, balancing consistency with the different needs of each office.

·        Build regular moments of connection: organise weekly drinks and other informal gatherings, ensuring activities are well planned and responsibly managed and welcoming to all colleagues.

·        Celebrate our people: coordinate birthday celebrations, new joiner shout-outs, work anniversaries, and other milestones so that colleagues feel recognised from day one.

·        Bring business success to life: create timely, engaging ways to celebrate customer wins, delivery milestones, and team achievements, working with leaders and communications colleagues to tell the story clearly.

·        Make customer visits memorable: arrange engaging customer visits, including agendas, office welcomes, interactive sessions, showcases and follow-up, so visitors experience the energy and professionalism of BPL.

·        Help shape BPL’s standalone identity: support initiatives that establish the culture, traditions, language, and colleague experience of BPL as a standalone company.

·        Listen and improve: gather colleague ideas and feedback through regular conversations, pulse checks, and participation data, then test and refine activities.

·        Coordinate brilliantly: manage event plans, venues, suppliers, invitations, communications, budgets, risk considerations, and logistics across both locations.

·        Champion inclusion: design activities that are accessible, culturally aware and appealing to a broad range of colleagues, including hybrid workers and new starters.

·        Support our local communities: organise volunteering, fundraising and community events in Northampton and London, and establish partnerships with local businesses and community organisations to create shared opportunities and lasting local impact.

·        Build a network of culture champions: partner with volunteers and stakeholders in both offices so that energy and ownership are shared across the business.

About you (Essential skills):

·        A recent graduate or someone with equivalent early - career experience who is excited by culture, events, communications, and colleague experience.

·        Experience in organising, managing and promoting an event (professionally or otherwise) would be useful

·        A natural organiser who can manage several activities at once, follow through on details and stay calm when plans change.

·        Warm, confident and comfortable building relationships with graduates, senior leaders, customers, and external suppliers.

·        Creative and resourceful, with the judgement to turn a good idea into a practical, inclusive and cost-conscious experience.

·        A clear communicator who can write engaging invitations, updates and recognition messages.

·        Curious and data-minded, with the ability to use feedback, participation and simple measures to improve future activity.

·        Willing and able to work regularly from both Northampton and London, with occasional flexibility around event timings.

What success looks like

·        Colleagues in both offices report a stronger sense of connection, enjoyment and belonging.

·        Events and routines attract broad, repeat participation and reflect colleague feedback.

·        New joiners feel welcomed quickly and understand what makes BPL distinctive.

·        Business successes and personal milestones are recognised consistently and authentically.

·        Customer visits are well organised, engaging and positively received.

·        BPL develops recognisable traditions and a clear, inclusive identity as a standalone company.

·        Strong, mutually beneficial partnerships are established with local businesses and community organisations, supported by regular colleague participation in local initiatives.

·        Activities are delivered safely, on time and within agreed budgets.

What we offer

This is a rare opportunity to shape how a company feels at an important point in its journey. You will have visible sponsorship, exposure across the business and the freedom to test ideas, learn quickly and build skills in event design, internal communications, stakeholder management, customer experience and culture change.

Location

This role will have office oversight across our London (Canary Wharf) and Northampton hubs, so flexibility to travel between both locations is essential.

Hybrid working is supported -- 3 days in office attendance is mandatory.