Senior Customer Engagement Leader - AWS Professional Services & FDE

Description

Are you looking for your next role but not sure where to start? You've found the right place. At Amazon, we're working to be the most customer-centric company on earth, and to get there we need exceptionally talented, bright, and driven people who are extraordinary at getting things done.

As a Senior Customer and Community Engagement Leader, you'll own the end-to-end relationship with a strategic customer, serving as the primary point of contact between AWS and the customer's leadership. You'll design, build, and deliver programs that create meaningful impact for the customer's communities, and you'll excel at building deep, long-term relationships while matching those communities to the full range of opportunities AWS can offer.

What you'll do:
You'll own the strategy and execution of a customer engagement program, shaping how AWS invests in communities through mentoring, career exploration, tech education, and skills development. You'll represent AWS at the customer's flagship events, such as national summits and gatherings, and coordinate senior executive participation, including engagement at the board and Trustee level.

This role is about creating the strategy and execution of community engagement to drive impact in untapped markets, with a focus on long-term, innovative, high-impact programs that leverage Amazon's unique assets and culture. You'll apply program planning, event management, communications expertise, and project management and collaboration skills, while coordinating and communicating business outcomes and results.

The successful candidate is self-motivated, enthusiastic, and community-driven, with a positive attitude and a readiness to be a team player. This role is for you if you want to contribute, learn, build, and be challenged.

In this role, you'll demonstrate that:
-You build and own deep, trust-based relationships with senior external customers and their leadership, serving as the face of AWS and aligning both organizations around shared goals and measurable outcomes.

-You own the overall strategy of a large engagement program and successfully manage all stages, from concept to delivery. Your program meets challenging business goals and shows measurable improvements in community impact, program reach, engagement, or customer satisfaction.

-You represent AWS at external events, summits, and Trustee or board-level engagements, coordinating the participation of senior Amazon leaders, including Directors and VPs, to maximize impact and visibility.

-You communicate ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, VPs, and external executives. You foster constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues to build consensus. You partner successfully with customers, stakeholders, and internal teams.

-You define clear goals and objectives, drive crisp decisions about which initiatives move forward and in what priority order, and proactively identify risks, bringing them to your team and stakeholders with mitigation plans before they become roadblocks.

-You are a simplifier who judiciously adds, refines, and removes procedures, applying best practices to increase the productivity and effectiveness of the teams you work with.

Key job responsibilities
- Own the customer relationship. Serve as the primary point of contact between AWS and a strategic customer's leadership, building deep, trust-based relationships and aligning both organizations around shared goals and measurable outcomes.
- Lead program strategy and execution. Own an engagement program end to end, from concept and design through delivery, measurement, and continuous improvement.
- Drive community impact. Shape how AWS invests in communities through mentoring, career exploration, tech education, and skills development, with a focus on reaching untapped markets.
- Represent AWS externally. Act as the face of AWS at the customer's flagship events, national summits, and community gatherings, including engagement at the board and Trustee level.
- Coordinate employee engagement. Secure and orchestrate the participation of senior Amazon leaders, including Directors and VPs, to maximize the impact and visibility of key moments.
- Define goals and prioritize. Set clear objectives, make crisp decisions about which initiatives move forward and in what order, and keep work aligned to the highest-impact outcomes.
- Communicate results. Deliver a regular cadence of progress reports and business outcomes to senior leadership and external executives, presenting complex information clearly and concisely.

Basic Qualifications

- 5+ years of professional or military experience
- Experience interpreting data and making business recommendations
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units

Preferred Qualifications

- Experience working in a fast-moving consumer business
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.