GLORY

Automates cash handling with cash recyclers

Technical Support Level 1

IT Service Desk & End User SupportUpdated on Nov 13

Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

Technical degree or bachelor's degree in Informatics, Computer Systems, Information Technology, or a related field.
Experience in technical support, dispatch, or similar roles.
Basic knowledge of hardware and software technical support is desirable.
Ability to use systems and tools for recordkeeping.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Power BI.
Fluent Spanish and basic English.

Responsibilities

Manage and filter corrective tickets.
Handle and resolve customer cases by telephone or email.
Resolve incidents remotely through phone support.
Escalate tickets to Dispatch.
Maintain traceability and quality of records in systems and logs.
Escalate issues promptly while ensuring data quality, SLA compliance, and reduced field dispatches, with support for technical training and collaboration with operational teams.

Desired Qualifications

Basic knowledge of hardware and software technical support.

Glory Global, empresa líder en Soluciones Tecnológicas de Cash Management, busca tu talento:

Soporte técnico- Primer nivel: Recepción, clasificación y registro de tickets correctivos, brindando atención inicial para resolver incidencias de forma remota, cumplir SLA y evitar envíos innecesarios a campo.

Tus funciones:

Gestión y filtrado de tickets correctivos.
Atender y resolver casos vía llamada telefónica o por correo hacia el cliente
Resolución remota (Phone Fix)
Escalar tickets a Dispatch
Mantener trazabilidad y calidad de registros en Sistema y bitácoras.
Escalamiento oportuno, asegurando calidad de datos, cumplimiento de SLA y reducción de envíos a campo, con apoyo en capacitación técnica y colaboración con equipos operativos.

FORMACIÓN Y CALIFICACIONES REQUERIDAS

· Carrera técnica o licenciatura en Informática, Sistemas Computacionales, TI o afines.

· Experiencia en soporte técnico, dispatch o roles similares.

· Conocimiento básico en soporte técnico de hardware y software (deseable).

· Manejo de sistemas y herramientas de registro.

· Manejo de paquetería Microsoft Office (Word, Power Point, Excel y Power Bi)

· Español fluido; inglés básico.

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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