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JEM Systems

Supplies fire safety equipment and designs building systems

Business Partner COD

Business OperationsUpdated on Nov 10
Full-timeSão Paulo, State of São Paulo, Brazil

About the Job

Requirements

  • A completed undergraduate degree in Business Administration, Engineering (Production, Industrial, or related fields), Economics, Information Systems, Computer Science, or related fields.
  • At least 5 years of experience in processes, operations, operational excellence, consulting, or digital transformation.
  • Demonstrated experience mapping and redesigning business processes with measurable gains in time, cost, or error reduction.
  • Practical experience on efficiency-improvement projects using AI, such as task automation with large language models, agents, copilots, document classification or extraction, or predictive analysis, with quantifiable results.
  • Experience acting as a partner to managers and directors, influencing decisions without direct hierarchical authority.
  • Experience leading change management and adoption of new tools by operational teams.
  • Knowledge of BPMN, Lean, Six Sigma, value stream mapping, and root-cause analysis.
  • Advanced use of generative AI tools such as Claude, ChatGPT, or Copilot; prompt engineering; knowledge of agents and integrations such as MCP and APIs; automation platforms such as n8n, Power Automate, Zapier, or Make; and basic knowledge of robotic process automation.
  • Advanced Excel, basic-to-intermediate SQL, and Power BI, Looker, or similar tools for dashboards and KPI tracking.
  • Knowledge of agile methodologies, initiative portfolio management, business case development, and ROI calculation.
  • Experience with ClickUp, Jira, Miro, or similar tools for project management and process design.

Responsibilities

  • Map and document the area's current and target processes (AS-IS and TO-BE), identifying bottlenecks, rework, manual activities, and operational risks.
  • Identify opportunities for automation and AI, prioritize them by impact, effort, and return, and prepare a business case for each initiative.
  • Lead end-to-end implementation of improvements with technology, data, and vendor teams, from conception through team adoption.
  • Define and monitor operational KPIs, including productivity, cycle time, cost per transaction, quality, and SLA, and report realized gains.
  • Act as the focal point between the area and other departments, including IT, Finance, HR, and other operations, ensuring initiatives align with company strategy.
  • Lead change management by training users, creating documentation, encouraging adoption, and ensuring new processes are sustained.
  • Support area leadership with planning, decision-making analyses, and prioritization of the improvement backlog.
  • Ensure governance and responsible use of AI, considering information security, LGPD, and data quality.

Desired Qualifications

  • Postgraduate degree or MBA in Process Management, Operations Management, Digital Transformation, Data Analytics, or Project Management.
  • Experience with ERP systems such as NetSuite, SAP, or TOTVS and with system implementation or optimization projects.
  • Certifications such as Lean Six Sigma Green or Black Belt, CBPP/BPM, PMP, Scrum/PSM, or courses and certifications in AI applied to business.

About the Company

JEM Systems

Supplies fire safety equipment and designs building systems

JEM Systems is a life safety equipment distributor and engineering services company headquartered in Phoenix, Arizona. The company supplies fire alarm parts, control panels, detectors and related components to contractors and organizations responsible for protecting buildings. Its design work covers fire alarms, sprinkler systems, three-dimensional building models and in-building radio coverage used by emergency responders. Customers obtain equipment and technical services through the same business, from selecting parts and planning systems to testing, programming and putting systems into service. Founded in 2019, JEM operates through distribution and engineering offices serving customers in North America and other markets.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Phoenix, AZ
Founded
2019

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