Data Center Technical Trainer - Data Center Communities, DCC

Description

Come help us build the teams that keep the world's most advanced cloud infrastructure running.

Are you passionate about developing people and helping them succeed in complex technical environments? Do you enjoy translating technical knowledge into engaging learning experiences? Join our Data Center Communities (DCC) Operations team, where you'll play a key role in preparing the next generation of data center professionals to operate and maintain AWS' infrastructure.

As a Technical Trainer, you will deliver and manage technical training programs for new hires, equipping them with the knowledge and skills needed to succeed. You'll collaborate with a diverse team of subject matter experts, instructional designers, and operations leaders to continuously improve how we develop talent.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Relocation assistance will be provided to eligible candidates who relocate for this position.

Key job responsibilities
Training Program Management:
- Design and deliver engaging instructor-led training sessions covering data center operations, critical infrastructure systems, and standard operating procedures
- Manage all logistics of new hire training programs, including scheduling, classroom coordination, and lab space utilization
- Maintain and certify instructor qualifications and perform certification observations
- Monitor trainee progress and address any behavioral or policy issues
- Process training completions and maintain accurate training records

Learning Lab Management:
- Serve as Subject Matter Expert for all lab equipment and training facilities
- Maintain and optimize training spaces and equipment
- Develop and implement Standard Operating Procedures (SOPs) for lab equipment operation
- Create practical training scenarios that simulate real-world data center situations
- Support the setup and commissioning of new training labs across different regions
- Prepare lab equipment and spaces for upcoming training sessions

Program Development:
- Collaborate with Subject Matter Experts to develop and update training materials
- Identify and implement improvements to training content and delivery methods
- Create supporting training resources and documentation
- Stay current with latest data center technologies and operational practices
- Gather and act on feedback from trainees, managers, and instructors

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience
- Experience as a trainer and ability to manage a classroom of learners
- Strong knowledge of critical infrastructure systems (UPS, HVAC, generators, etc.)
- Technical degree or equivalent experience in electrical or mechanical systems

Preferred Qualifications

- Experience with Learning Management Systems (LMS)
- Experience with project management
- Experience developing or delivering training programs across multiple sites or regions
- Previous experience as a Data Center employee in one of the applicable fields (Data Center Engineering Technician, Data Center Technician, Cabling Technician, Decommissioning Technician, Logistics Technician)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.