Full-Time

Employee Engagement Manager

Updated on 11/20/2024

Agero

Agero

1,001-5,000 employees

Roadside assistance and vehicle management services

Data & Analytics
Automotive & Transportation

Senior

Everett, MA, USA

Requires onsite presence in Medford, MA once a week.

Category
Human Resources
People & HR
Required Skills
Data Analysis
Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 5+ years of experience in human resources or a related field.
  • Proven track record of developing and implementing successful employee engagement programs.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Passion for fostering a positive and inclusive company culture.
  • Experience with employee engagement survey tools and analytics (preferred).
  • Experience in event planning and DEI initiatives (preferred).
Responsibilities
  • Develop and execute comprehensive employee engagement strategies to boost morale, satisfaction, and retention.
  • Conduct employee surveys and pulse checks to gather feedback and identify areas for improvement.
  • Implement recognition programs, employee appreciation events, and other initiatives to foster a positive work environment.
  • Plan and execute a variety of company events, including team-building activities, holiday parties, and conferences.
  • Manage event budgets, logistics, and vendor relationships.
  • Ensure that events align with company goals and contribute to a positive employee experience.
  • Champion DEI initiatives and foster a culture of inclusion and belonging.
  • Develop and implement DEI training programs and workshops.
  • Collaborate with employee resource groups to promote diversity and inclusion.
  • Oversee wellness programs and initiatives to support employee health and well-being.
  • Promote a healthy work-life balance and encourage employees to take advantage of wellness resources.
  • Coordinate corporate volunteer programs and community outreach initiatives.

Agero offers roadside assistance and vehicle management services, including towing and accident management, to drivers in need. They operate through a network of service providers that covers all U.S. zip codes and parts of Canada, ensuring reliable support. Agero differentiates itself by partnering with automakers and insurance companies, generating revenue through memberships and business collaborations. The company's goal is to enhance customer satisfaction by continuously improving services and fostering strong relationships.

Company Stage

Acquired

Total Funding

$18.8M

Headquarters

Medford, Massachusetts

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Agero's recognition by Frost & Sullivan and Built In highlights its strong market position and positive workplace culture.
  • The company's continuous growth and expansion of crash response technology indicate robust business prospects.
  • Partnerships with industry leaders like Geotab and NICB demonstrate Agero's influence and potential for transformative collaborations.

What critics are saying

  • The highly competitive roadside assistance market requires Agero to continuously innovate to maintain its edge.
  • Integration of advanced technologies like telematics and AI may face adoption challenges, impacting service efficiency.

What makes Agero unique

  • Agero's extensive network covers 100% of U.S. zip codes and extends into Canada, ensuring unparalleled service availability.
  • The company's focus on innovation, such as telematics-driven crash detection and AI-powered dispatch, sets it apart from traditional roadside assistance providers.
  • Agero's strategic partnerships, like those with Lucky Truck and NICB, enhance its service offerings and fraud prevention capabilities.

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Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities