Pacific Coast Community Resources

Runs disability support and community living services

Human Resources Administrator - Labour Relations

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timePort Coquitlam, BC, CanadaCA$52k - CA$58k /yr

About the Job

Requirements

A bachelor's degree in human resources management, business administration, or industrial relations, or completion of a professional development program in human resources administration.
At least 2–3 years of recent, relevant experience in a human resources or benefits role.
Advanced skills in Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint, and hands-on experience with HRIS or database management systems.
Practical experience managing the complete employment lifecycle.
Familiarity with HR best practices, labour laws, collective agreements, and British Columbia employment regulations is preferred.
Strong verbal and written communication skills and the ability to interact effectively and diplomatically with people at all organizational levels.
Strong attention to detail, organizational and time-management skills, and the ability to multitask, meet intensive deadlines, and follow through on assignments in a fast-paced environment.
Professionalism, integrity, confidentiality, collaboration, and relationship-building skills.

Responsibilities

Support employee and labour relations matters in a unionized workplace, including employee concerns, workplace issues, and grievances.
Document, track, and help resolve employee grievances in accordance with collective agreements, organizational policies, and applicable legislation.
Provide administrative support and front-desk backup as needed.
Participate in and record minutes for staff meetings and multidisciplinary team meetings.
Contribute to the Health and Safety program through record keeping and participation in occupational health and safety drills and inspections as required.
Manage onboarding for new hires, including communications, shift confirmations, onboarding checklists, and orientation schedules.
Collect and verify required documentation, including identification, certifications, and employment forms.
Process employment lifecycle changes, including shift changes, employee name, address, and Social Insurance Number updates, exit requests, and Records of Employment requests.
Administer approved leave and return-to-work processes.
Serve as a primary contact for new hires and address onboarding inquiries.
Coordinate and monitor HUB and SRAT clearance processes, ensuring information is submitted, verified, and compliant.
Liaise with program managers and stakeholders to resolve discrepancies, answer questions, and prevent delays.
Conduct and record reference checks as part of clearance and recruitment.
Maintain records of clearance statuses and escalate issues as needed.
Audit HR trackers monthly for compliance with company policies and legal requirements.
Maintain personnel records, union deduction slips, and work permit records, and update expiration information promptly.
Support full-cycle recruitment, including candidate pre-screening and assistance with interviews as required.
Prepare offer letters for new employees in collaboration with managers and the HR Director.
Coordinate with hiring managers on onboarding timelines and expectations.
Generate HR metrics reports, including onboarding effectiveness, clearance timelines, and process efficiency.
Administer employment and income verification letter requests.
Identify HR process improvements and recommend and implement solutions to improve efficiency and employee experience.
Maintain proficiency with database management programs or HRIS systems.
Coordinate employee recognition, incentive programs, and staff appreciation events.
Assist with engagement surveys and analyze results to identify trends and improvement areas.
Communicate HR policies, procedures, and standards to employees and stakeholders as requested.
Support HR projects, including updates to websites, social media platforms, and newsletters.
Perform other related duties as required to support organizational objectives.

Desired Qualifications

Familiarity with HR best practices, labour laws, collective agreements, and British Columbia employment regulations.

Job Title:                                           Human Resources Administrator

Name of Employer:                        Pacific Coast Community Resources Inc. – also known as PCCRI

Address of work location:            1805 Scarborough Crescent, Port Coquitlam, British Columbia., V3C 2R2, Canada

Employment Term:                        Full-time, Permanent, On-site work

Duties:

1. Employee and Labour Relations:

Support employee and labour relations matters within a unionized work environment, including employee concerns, workplace issues, and grievances.
Assist with the documentation, tracking, and resolution of employee grievances in accordance with collective agreements, organizational policies, and applicable legislation.
Provide administrative support and backup for the front desk as needed.
Participate in and record minutes for staff meetings and multi-disciplinary team meetings.
Contribute to the Health and Safety program, including record keeping, and participate in OH&S drills and inspections as required.
Perform other related duties as required to support organizational objectives.

2. Employee Lifecycle Administration

Manage the end-to-end onboarding process for new hires, including communications, shift confirmations, onboarding checklists, and orientation schedules.
Ensure accurate collection and verification of all required documentation, such as identification, certifications, and other employment forms.
Process all employment lifecycle changes, including shift change requests, employee name/address/SIN updates, exit requests, and Record of Employment (ROE) requests.
Administer approved leave and return-to-work processes.
Serve as a primary point of contact for new hires, addressing onboarding-related inquiries.

3. Clearance & Compliance Management

Coordinate and monitor the HUB and SRAT clearance processes, ensuring all information is submitted, verified, and compliant.
Liaise with program managers and stakeholders to resolve discrepancies, address questions, and prevent delays.
Conduct and record reference checks as part of the clearance and recruitment process.
Maintain accurate and up-to-date records of all clearance statuses, escalating issues as needed.
Perform monthly audits of HR trackers to ensure compliance with company policies and legal requirements.
Maintain personnel records, union deduction slips, and work permit records, providing timely updates on expirations.

4. Recruitment Support

Support full-cycle recruitment activities, including pre-screening candidates and assisting with interviews as required.
Create offer letters for new employees in collaboration with managers and the HR Director.
Collaborate with hiring managers to align onboarding timelines and expectations with organizational values.

5. HR Reporting, Systems and Process Improvements

Generate reports on HR metrics such as onboarding effectiveness, clearance timelines, and process efficiency.
Administer employment verification and income verification letter requests.
Identify areas for improvement in HR processes, recommending and implementing solutions to enhance efficiency and the employee experience.
Maintain proficiency with database management programs or HRIS systems.

6. Employee Engagement & Communication

Coordinate employee recognition, incentive programs, and staff appreciation events to promote engagement and morale.
Assist with the execution of engagement surveys and analyze results to identify trends and areas for improvement.
Communicate HR policies, procedures, and standards to employees and other stakeholders as requested.
Support HR projects, including updates to websites, social media platforms, and newsletters.

Education:

Bachelor Degree in human resources management, business administration, industrial relations, or
completion of a professional development program in human resources administration.

Experience:

Minimum of (2-3) years of recent, relevant experience in a human resources or benefits role.

Specific experience and skills are required in:

Technical Proficiency: Advanced skills in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and hands-on experience with HRIS or database management systems.
HR Knowledge: Practical experience managing the complete employment lifecycle. Familiarity with HR best practices, labour laws, collective agreements, and BC employment regulations is preferred.
Communication & Interpersonal Skills: Excellent verbal and written communication skills, with a demonstrated ability to interact effectively and diplomatically with a diverse group of people at all organizational levels.
Organizational Skills: Superior attention to detail, organizational, and time-management skills, with a proven ability to multitask, meet intensive deadlines, and follow through on assignments in a fast-paced environment.
Professional Qualities: A high degree of professionalism, integrity, and the ability to maintain strict confidentiality. Collaborative team player with a positive manner and strong relationship-building skills.

Salary:                 CAD $52,000 - 58,000 per annum

Hours:                  40 hours per week

Language Requirements:              English

Benefits: Extended health, dental, and vision coverage, Employee & Family Assistance Program,
RRSP/pension plan, Maternity and parental leave (as per legislation), 15 days paid vacation.

About the Company

Pacific Coast Community Resources

Runs disability support and community living services

Pacific Coast Community Resources runs residential and community support services for adults with disabilities in British Columbia. Its staffed homes place residents in established neighbourhoods, while outreach assists people who want to live independently with budgeting, shopping and maintaining a home. Community inclusion programs support personal goals through group activities or individual assistance at home and in the community. It also coordinates home sharing under a funding agreement with Community Living BC, the provincial agency supporting adults with developmental disabilities. Founded in 1987, the company is headquartered in Port Coquitlam, British Columbia.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Port Coquitlam, Canada
Founded: 1987

Recently Posted Jobs

Explore more opportunities at Pacific Coast Community Resources

See more jobs