Supply Chain Principal - Manhattan Active

POSITION DESCRIPTION

Supply Chain Principal, Manhattan Active

DEPARTMENT  Supply Chain Services — Implementation Practice

REPORTS TO  Director of Services

LOCATION  Atlanta, GA: Hybrid / Client Sites (remote considered)

TRAVEL  Up to 50%

TYPE  Full-time

The Role

The Supply Chain Principal, Manhattan Active® is the point of contact and primary decision maker for Manhattan Active WM engagements — designing warehouse solutions and leading the team that delivers them.

This role leads Manhattan Active implementations from discovery through post-production support while helping build Bricz’s Manhattan practice. The Principal serves as a trusted advisor to clients, develops implementation methodologies and accelerators, and mentors team members to expand the organization’s Manhattan Active knowledge and delivery capabilities.

The ideal candidate brings deep Manhattan Active implementation experience, strong consulting and leadership skills, and a passion for developing future Manhattan practitioners.

You build and lead project teams, delegate responsibilities, set clear expectations, and coach team members. You combine deep platform expertise to review your team’s solutions with distribution center knowledge to translate them into efficient, cost-effective operations.

Like every Bricz Principal, you also own and make decisions for an internal initiative that helps grow the company.

What You’ll Own

Project execution

• Lead solution architecture, design, configuration, testing, deployment, and post-production support for Manhattan Active implementations.
• Provide technical and functional leadership across multiple client engagements.
• Conduct requirements workshops and translate business needs into scalable Manhattan Active solutions.
• Perform root cause analysis and troubleshoot application, integration, and process issues.
• Identify process improvement opportunities and recommend best-practice solutions.
• Leverage AI-enabled tools and methodologies to accelerate solution design, requirements analysis, testing, documentation, and issue resolution.
• Evaluate emerging AI capabilities within supply chain technology ecosystems and recommend practical applications for clients.
• Identify opportunities to apply AI, machine learning, and predictive analytics to improve operational performance, decision-making, and implementation outcomes.

Project management

• Define project scope, schedule, and success paths with the client.
• Manage the full project lifecycle, including design, planning, prioritization, and status reporting.
• Perform risk analysis and craft mitigation strategies.
• Measure key transportation and supply chain metrics and share results with client executives.

Team and internal leadership

• Build, lead, coach, and mentor project teams across Manhattan Active engagements.
• Develop and execute training plans that increase Manhattan Active implementation capabilities across the organization.
• Support consultants preparing for client-facing workshops, demonstrations, and implementation activities.
• Contribute to the development of AI-enabled delivery accelerators, implementation methodologies, and reusable assets for the Manhattan practice.
• Mentor team members on the effective and responsible use of AI tools to improve consulting productivity and solution quality.
• Help build Bricz’s Manhattan practice, delivery methodology, talent bench, and solution accelerators.
• Own and make decisions for at least one internal Bricz initiative — marketing, sales support, recruiting, training, or practice development.

How Success Is Measured

Performance in this role is evaluated across the following criteria:

• Solution Quality: Soundness of designs and stability at go-live.
• Client Outcomes: Timely passing of toll gates and exit of hyper-care with minimal down time.
• Engagement Delivery: Delivery against scope, schedule, and budget.
• Client Leadership: Client executive confidence in you as their decision maker.
• Practice Growth: MAWM accelerators, talent, and follow-on opportunities developed.
• Internal Initiative: Results delivered by the initiative you own.

What Success Looks Like in the First Six Months

You’ll step into an active Manhattan Active engagement or new client launch and help shape a growing practice.

• First 30 days: Learn your client’s operation, network, and solution design; take ownership of key decisions and the client relationship.
• First 90 days: Have your engagement running on a clear plan with risks managed and contribute your first accelerator or practice asset.
• By 6 months: Deliver a major milestone with strong client feedback and show progress on your internal initiative.

What You Bring

Required

• Bachelor’s degree in Supply Chain, Engineering, Computer Science, Information Systems, or related field.
• 8+ years of supply chain technology consulting and implementation experience, including significant experience with Manhattan Active solutions.
• Proven leadership of multiple full lifecycle Manhattan Active implementations, including discovery, solution design, configuration, testing, deployment, hyper-care, and post-production support.
• Experience serving as a Solution Architect, Functional Lead, Delivery Lead, or Engagement Lead on Manhattan Active programs.
• Demonstrated experience mentoring consultants and developing implementation capabilities within a consulting organization.
• Exceptional understanding of distribution, fulfillment, warehouse operations, and supply chain execution processes.
• Excellent client-facing communication and executive presentation skills.
• Experience using AI-powered productivity and analysis tools to improve solution delivery, documentation, troubleshooting, and client outcomes.
• Flexibility to travel up to 50%.

Who Thrives Here

• Ability to perform many different roles.
• You want to be the one making the call, and accountable for it.
• You like building a practice while you deliver.
• You want to shape Bricz, not just work at it.

About Bricz

Founded in 2013 and headquartered in Atlanta, GA, with teams in the United Kingdom and a global delivery center in Bengaluru, India, Bricz is a supply chain solutions firm built on a solution architect’s mindset: we design before we build, validate before we deploy, and stay engaged long after go-live. We are a trusted Supply Chain Value Partner to Fortune 500 companies and Top 100 retailers, as well as leading distributors, brands, and 3PLs.

We help clients across three core areas of service — Analysis, Implementation, and Optimization — spanning supply chain strategy, software selection, full-stack WMS, OMS, LMS, and TMS implementations on platforms including Manhattan Active and Infios, robotics and automation, process optimization, and Managed Services. We are also building proprietary predictive omnichannel fulfillment planning software that applies decision science and AI to how retailers place inventory and fulfill orders. Our consultants come from inside the industry, and we measure success in client satisfaction.

We’re a small business with big goals, and we operate that way. Every idea is welcome, as long as it comes with a plan for execution and a clear return. People and relationships come first, inside our team and with our clients. We take ownership, work across boundaries, and every team member is encouraged to help grow the company through internal initiatives in marketing, sales, recruiting, training, and more. If you have the mindset to grow and learn with us, you can help build this business, not just work in it.

We live our purpose every day: Bricz creates a connected and sustainable world through simplified supply chains.

Bricz is an equal opportunity employer committed to an inclusive workplace and a healthy balance between work and life.

Manhattan Associates, Manhattan Active and the Manhattan logo are trademarks or registered trademarks of Manhattan Associates, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. Used with permission. Bricz is an independent implementation partner of Manhattan Associates. Bricz is not an agent of, and does not speak for, Manhattan Associates, Inc.