Senior Manager
Care Navigation
Posted on 3/22/2024
Rightway

201-500 employees

Healthcare experience simplification through technology and services
Company Overview
Rightway stands out as a leader in the healthcare industry by leveraging technology to simplify healthcare experiences for clients and members. Their competitive advantage lies in their ability to streamline complex processes, making healthcare more accessible and user-friendly. The company's culture fosters continuous learning and improvement, encouraging employees to contribute to technical advancements and industry leadership.

Company Stage

Series C

Total Funding

$238.7M

Founded

2017

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

17%

1 year growth

63%

2 year growth

94%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Data Analysis
CategoriesNew
Medical, Clinical & Veterinary
Healthcare Administration & Support
Requirements
  • Advanced Practice Registered Nurse or Doctor of Nursing with an active and valid license
  • Experience as nurse manager or program administrator
  • Experience with direct patient care
  • Coaching and mentoring skills
  • Emotional Intelligence (EQ)
  • Flexible work schedule
  • Team-building and collaboration skills
  • Excellent written and verbal communication skills
  • Experience managing with data and deriving insights
Responsibilities
  • Lead, motivate, coach, and mentor a team of Clinical Health Guides
  • Support team with complex clinical navigations and offer clinical insight, guidance, and support
  • Escalation management including resolving member issues and root cause analysis
  • Interview, hire, onboard, train, audit, and ensure team member adherence to care navigation model and clinical protocols
  • Assign, review, and monitor employee workload
  • Perform daily, weekly, and monthly reviews of performance analytics
  • Develop, update, and maintain Standard Operating Procedures
  • Develop evidenced-based clinical protocols and workflows
  • Serve as the internal primary clinical point of contact and subject matter expert for the organization
  • Support new/renewing client launches
  • Work collaboratively in cross-functional teams to drive operational and product improvements
  • Support client success team with client requests and needs requiring clinical expertise
  • Evaluate strategic clinical partner vendors and oversee management of clinical vendor partners