Customer Success Specialist

Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Qualifications

• O Levels/Matriculation or above• Excellent Written and Verbal English communication• Proficiency with MS Office (Particularly MS Excel and MS Word)• Banking Experience preferred

Responsibilities

• Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client• Assist customers with their items purchased through ecommerce website• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image• Providing alternatives to products/items, which are not available on the ecommerce website• Follow standard processes and procedures when it comes to providing the resolution• Staying up to date with latest updates on system information, process changes and future updates