Our Opening and Your Responsibilities
As a Service Support Agent at METTLER TOLEDO, you will be the first point of contact for our customers, providing professional and efficient support by phone and email. You will handle a wide range of service-related enquiries, including urgent repair requests, onsite and remote support, installations, quotations, contracts, and invoice-related questions.
Your ability to quickly understand customer needs and identify the appropriate next steps will be essential. You will register and manage customer requests, create the necessary service work orders, coordinate with the relevant internal teams, and ensure that customers receive clear, timely, and helpful communication throughout the process.
Main Work Tasks:
- Handle incoming customer requests by phone and email
- Identify the customer’s service needs
- Log all customer requests in SAP Interaction Center
- Create and follow up unplanned service work orders covering METTLER TOLEDO products
- Update service-related data (e.g., initiate updates of equipment and services contracts)
- Manage/administer customer information in the CRM system
- Forward orders to service coordinators for scheduling
- Secure good data quality in SAP Interaction Center
- Cooperate closely with Service Back Office, Shared Service Center, Service Sales and Sales departments
What You Need to Succeed
Qualifications:
- A minimum of 2 years customer service experience
- Comfortable with handling service requests via E-mail and phone
- Strong communication skills in Swedish, Norwegian and English, both verbally and in writing
- Additional Nordic language (Danish) is seen as a merit
- Good computer skills
- Experience working in CRM systems (SAP is seen as a merit)
- Service-oriented and structured way of working
- Able to handle multiple cases in parallel
- Upper secondary education or equivalent
Personal Qualities:
- Take ownership of customer service requests and works proactively to resolve them efficiently and effectively.
- Ensure that every customer receives professional, courteous, and helpful service.
- Demonstrate a strong service-oriented mindset and genuine commitment to customer satisfaction.
- Recognize the importance of responding promptly, particularly when handling urgent customer needs.
- Communicate clearly, concisely, and professionally with customers and colleagues.
- Work independently, take initiative, and maintain a high level of accuracy and attention to detail.
- Is motivated by achieving goals and delivering high-quality results.
- Identify opportunities to improve processes and proactively contributes to ideas and solutions.
- Apply a practical, solution-oriented approach to everyday challenges.
Our Offer to You
We offer an exciting and evolving workplace within a global company. As an employee at METTLER TOLEDO, you will have access to benefits including collective agreement, pension plan, wellness allowance, and Edenred lunch benefit.
Practical Information:
- Office location: Virkesvägen 10, Hammarby Sjöstad
- Working hours: 07:30-16:00 with flexible arrangements
- Start date: Immediately, based on notice period
- As part of the recruitment process, work-psychology assessments will be conducted via Alva Labs, along with a background check regarding criminal records.
We look forward to receiving your application!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
23072
Preferred Location
Stockholm
Stockholm
Job Type
Full-time
Legal Entity
MT-S Stockholm MO
Virkesvägen 10, 120 30 Stockholm, Sverige
+46 8 702 50 00
