Technical Analyst & Solution Manager

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

Welcome to Investment & Insurance Experience, part of our Customer Journeys Tribe. Together, we build and evolve digital solutions for investment and insurance that create real value for Erste Bank Österreich and the Austrian Savings Banks – and contribute directly to our ambition of strengthening our customers' Financial Health.

What to do:
Technical Analysis & Delivery

• Analyze, structure and challenge business and technical requirements, identify gaps and drive clarification

• Translate requirements into clear, implementation-ready specifications and acceptance criteria

• Think end-to-end and assess impacts across frontend, backend, APIs, interfaces, data flows and connected systems

• Shape solutions together with developers, UX designers, product managers and business stakeholders

• Take ownership throughout the delivery lifecycle – from requirements through implementation and testing

• Ensure testability and actively support FAT/UAT and quality assurance

• Analyze and specify REST APIs, interfaces and system dependencies from time to time

• Use Jira, Confluence and AI-supported tools as an integral part of analysis, documentation and quality assurance

Solution Management & Operations

• Take Solution Manager responsibility for selected applications and act as a central point of contact for technical and operational topics

• Keep an end-to-end view on the stability, quality, lifecycle and continuous improvement of your solutions

• Coordinate and drive incident management, including impact analysis, root-cause analysis and alignment with development teams and relevant stakeholders

• Ensure incidents are followed through to a sustainable resolution and identify measures to prevent recurring issues

• Understand dependencies, interfaces and operational risks across the application landscape

• Coordinate technical topics and dependencies with internal teams, partners and other Solution Managers

• Proactively identify improvement opportunities and contribute to the technical evolution of the solutions