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Ambral

AI-powered account management with churn detection

Member of Technical Staff - Evals & Post-Training

Applied Machine LearningConfirmed live in the last 24 hours
Full-timeIn-person

About the Job

Requirements

  • Have 1–7 years of experience building production software or machine-learning systems.
  • Understand how environment design, reward design, context, tooling, and policy behavior interact.
  • Be able to turn ambiguous business objectives into tasks and signals that can be evaluated reliably.
  • Be able to diagnose whether a model's limitations stem from the model, its context, tools, harness, or training.
  • Be able to move between research questions and production implementation.
  • Write strong software and build systems that process large, messy datasets at scale.
  • Care about reproducibility, observability, and understanding model behavior.

Responsibilities

  • Build an environment factory that converts recorded enterprise data and task definitions into runnable environments.
  • Design graders that turn ambiguous business objectives into verifiable rewards.
  • Develop methods for mining useful tasks, trajectories, and evaluation cases from historical workflows.
  • Create evaluation sets that are representative, reproducible, and resistant to overfitting.
  • Identify combinations of models, tools, context, and policies that maximize performance while reducing inference cost.
  • Train and evaluate agents that operate over long horizons, incomplete information, and large tool spaces.
  • Build replay and observability systems that make agent behavior explainable and measurable.
  • Scale from individual environments to thousands of concurrent training and evaluation runs.
  • Work across research, infrastructure, and production systems, with ownership over research direction and production systems.
  • Work directly with the CTO and deploy into real enterprise workflows.

Desired Qualifications

  • Experience working on reinforcement-learning environments, large language model post-training, evaluation infrastructure, agent harnesses, or closely related systems.

About the Company

Ambral

AI-powered account management with churn detection

Ambral provides an AI-powered account management platform that helps B2B companies identify upsell opportunities and detect churn risk by treating customer relationships as a telemetry system. It ingests data from multiple sources, builds a live model of each customer, and surfaces actionable next steps to account managers to expand accounts or prevent losses. Unlike dashboards, it fuses signals across scattered systems to deliver prescriptive guidance for maintaining customer intimacy at scale. Its goal is to help B2B teams scale customer intimacy while increasing retention and upsell opportunities.

Company size
1-10
Company stage
Seed
Total funding
$130K
Headquarters
New York City, New York
Founded
2025

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