Full-Time
MGM Resorts International
10,001+ employees
Operates luxury resorts and casinos globally
No salary listed
Junior, Mid
Agawam, MA, USA
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- Bachelor's Degree or equivalent experience in hospitality, management, or related field.
- 2+ years of prior relevant experience in the direction and management of employees.
- Collaborate with Senior Hotel Operations Manager to drive strategic initiatives and enhance hotel operations.
- Lead the development and implementation of Front Desk, Guest Services and Front Services policies, procedures, training programs.
- Provide leadership in guest experience by maintaining and elevating service standards.
- Passionate about self-motivation and seeking professional growth.
MGM Resorts International operates a range of luxury destination resorts, including well-known brands like Bellagio, MGM Grand, Mandalay Bay, and The Mirage. The company caters to various customers, from leisure travelers to business professionals and high-stakes gamblers. Its services encompass hotel stays, casino gaming, live entertainment, dining options, and retail experiences. Revenue is generated through room bookings, casino activities, food and beverage sales, and ticket sales for entertainment events. A key feature of MGM Resorts is its M Rewards loyalty program, which encourages customer retention and repeat visits. The company also organizes special events and conferences, offering customized packages for corporate clients and large groups. The goal of MGM Resorts is to provide exceptional experiences through high-quality service and diverse offerings.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paradise, Nevada
Founded
2000
Simplify's Take
What believers are saying
- MGM's $9 billion Osaka project expands its global footprint in Asia.
- The MGM Rewards Iconic World Elite Mastercard enhances guest experiences and loyalty.
- MGM's Bellagio Fountain Club offers unique experiences for Formula 1 fans.
What critics are saying
- MGM faces reputational risks from an $8.5 million money laundering fine.
- The Osaka project poses financial risks due to its high cost and delays.
- Layoffs in MGM's contact center may impact customer service quality.
What makes MGM Resorts International unique
- MGM Resorts offers a diverse portfolio of luxury destination resort brands.
- The company integrates casino gaming with live entertainment and dining experiences.
- MGM's M Rewards loyalty program enhances customer retention and repeat business.
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Benefits
Wellness Program
Health Insurance
401(k) Retirement Plan
Disability Insurance
Life Insurance
Professional Development Budget
Company News
The complaint alleged MGM allowed three illegal bookmakers to gamble at the company's properties, despite knowledge of, or suspicions about their sources of income.
On April 24, 2025, MGM Resorts International officially broke ground on its $9 billion casino project in Japan, after several delays that spanned multiple years.
MGM agrees to pay $8.5M fine for money laundering violation.
Omaha, NE, Purchase, NY, & Las Vegas, NV (April 17, 2025) - FNBO (First National Bank of Omaha), Mastercard(R) and MGM Resorts International today announced the launch of the MGM Rewards(TM) Iconic World Elite Mastercard(R), a premier travel and lifestyle rewards credit card designed to elevate the guest experience at MGM Resorts Destinations nationwide and send MGM Rewards status soaring.
MGM Resorts will reportedly be laying off about 200 workers in its contact center in the coming weeks.