ServiceNow Architect

Overview

As a Steampunk ServiceNow Architect, you will spearhead the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and deliver solutions to promote security automation and process improvement.

Contributions

• Serve as the ServiceNow technical lead and architect, with deep experience in ITSM, CMDB, scoped applications, and custom workflow development.
• Lead a small team of ServiceNow developers, providing technical guidance, code reviews, and mentorship across varying experience levels.
• Support CMDB maturity and governance; define roadmaps, validation processes, and standards for data integrity and automation.
• Design and develop complex integrations using APIs, web services, and data connectors to ensure seamless interoperability between systems.
• Oversee ServiceNow access control setup, alerting mechanisms, and maintenance of table relationships to ensure platform stability and security.
• Drive end-to-end ownership of ServiceNow solution delivery — including planning, configuration, testing, and production readiness.
• Maintain detailed architectural documentation and project artifacts, capturing integrations, workflows, and environment dependencies.
• Partner with IT operations and enterprise architecture teams to align ServiceNow implementations with broader organizational technology standards.
• Collaborate closely with team members to refine requirements, build user stories, and ensure clear deliverables.
• Champion agile best practices and promote a culture of accountability and innovation within the ServiceNow team.
• Demonstrate excellent communication, stakeholder engagement, and documentation skills.

Qualifications

• Masters degree (related program) and 7 years of relevant experience; OR Bachelors degree (related program) and 10 years of relevant experience; OR No degree and 16 years relevant experience
• 10-15+ years of experience supporting Enterprise IT programs (Federal Experience Preferred)
• Experience with Service Now modules preferred (ITSM, CMDB, etc.)
• Experience with federal policy and NIST RMF preferred
• Possess at least one professional certification relevant to the technical service provided
• Certified Technical Architect (CTA)
• Certified Master Architect (CMA)

Preferred Skills: 

• Ability to work on multiple tasks and deliver results with aggressive timelines 
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision 
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face) 
• Ability to produce high quality technical documentation and analysis 
• Take initiative to recommend process improvements and demonstrate creative thinking 
• Demonstrate self-motivation and the ability to grasp concepts quickly 
• Demonstrate sharp, analytical, problem solving, and decision-making skills 

About steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $150,000 to $200,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. 

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.