Full-Time

Customer Solutions Manager

Mandarin Speaking

Posted on 5/15/2024

Vonage

Vonage

1,001-5,000 employees

Cloud communications platform for seamless collaboration

Data & Analytics

Senior

Remote in UK

Required Skills
Communications
Marketing
Requirements
  • 4+ years experience in customer relationship or account management
  • Fluent in Chinese (Mandarin) - speaking, reading and writing
  • Project/Program management experience
  • Tech-savvy with CRM system familiarity
  • Willingness to travel internationally and work flexible hours
  • Bachelor's degree or higher in engineering or related field
Responsibilities
  • Build strong customer relationships
  • Advocate for customer needs and drive solutions and growth
  • Educate customers on product features and functionality
  • Manage onboarding processes and advise customers on scaling their business
  • Anticipate customer needs and identify revenue opportunities
  • Address issues promptly and maintain proactive communication
  • Assist in marketing opportunities and collaborate across teams
  • Develop plans for increasing penetration and visibility at key customer accounts

Vonage provides a flexible cloud communications platform offering unified communications, contact centers, and programmable APIs for messaging, voice, and video, all powered by VoIP technology, enabling seamless employee communication and collaboration.

Company Stage

M&A

Total Funding

$1.1B

Headquarters

Holmdel, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

4%