Full-Time

Account Manager

Posted on 1/6/2025

SWORD Health

SWORD Health

501-1,000 employees

Digital platform for home-based rehabilitation

Consumer Software
Healthcare

Junior, Mid

No H1B Sponsorship

Remote in USA

Applicants must have a legal right to work in the United States; immigration or work visa sponsorship will not be provided.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis

You match the following SWORD Health's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years of experience in enterprise-level customer success / account management roles, ideally in the digital health or benefits space
  • Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations
  • Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners
  • Strong growth mindset and ability to influence via analytical and story-telling skills
  • Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing
  • Comfortable with small teams and adapting to ambiguous start-up environments
  • No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable.
Responsibilities
  • Manage the end-to-end client lifecycle for a growing list of enterprise customers — drive onboarding, employee engagement, and the demonstration of value
  • Build trusted & strategic relationships with our customers — understand their needs / objectives and drive SWORD’s clinical and economic outcomes to exceed them
  • Monitor performance and deliver quantifiable & qualitative insights to customers — prove SWORD’s impact via reporting, regular meetings, and quarterly business reviews
  • Develop client account plans — estimate total opportunity, define key goals/milestones, and recommend investments needed to succeed
  • Advocate for the needs of our customers internally, work with internal teams to solve pain points and deliver high customer satisfaction scores
  • Responsible for portfolio expansion growth — actively drive the increase and diversification of Sword's product or service offerings to attain your quarterly quota.

SWORD Health specializes in physical rehabilitation for musculoskeletal disorders (MSDs) through its product, the Digital Therapist. This platform combines technology with real physical therapists to guide patients in performing rehabilitation exercises at home, providing real-time feedback for correct execution. By allowing patients to recover at home, SWORD Health reduces the need for clinic visits, making rehabilitation more convenient and cost-effective. The company aims to improve patient outcomes while delivering value to insurers and healthcare providers.

Company Size

501-1,000

Company Stage

Private

Total Funding

$317.7M

Headquarters

New York City, New York

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Sword Health's valuation increased to $3 billion after a $130 million funding round.
  • The partnership with Teladoc Health expands Sword Health's market reach.
  • Phoenix AI assistant enhances patient interaction during physical therapy sessions.

What critics are saying

  • Increased competition from platforms like Wellvolution may impact Sword Health's market share.
  • Integrating Surgery Hero's team may pose cultural and operational challenges.
  • Phoenix AI assistant rollout may face technical challenges or user adoption issues.

What makes SWORD Health unique

  • Sword Health combines AI with physical therapists for musculoskeletal disorder treatment.
  • The Digital Therapist offers real-time feedback, enhancing home-based rehabilitation.
  • Sword Health's AI Care platform integrates Surgery Hero's prehabilitation expertise.

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Benefits

A stimulating, fast-paced environment with lots of room for creativity

A bright future at a promising high-tech startup company

Career development and growth, with a competitive salary

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare

A stimulating environment with room for creativity - fast-paced, fun, and energetic startup

A flexible environment where you can control your hours (remotely) with unlimited vacation

Access to our health and well-being program (digital therapist sessions)

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

1%
Jornal Económico
Jan 23rd, 2025
Sword Health Acquires Surgery Hero UK Expansion

Portuguese unicorn Sword Health has acquired UK-based Surgery Hero to expand into the UK, collaborating with 18 NHS entities serving 10 million people. This acquisition enhances Sword Health's AI Care platform by integrating Surgery Hero's prehabilitation expertise, aiming to improve surgical outcomes and reduce healthcare costs. The move addresses the UK's healthcare challenges, offering immediate access to treatment and easing NHS pressure. Surgery Hero's team and solutions will join Sword Health.

GlobeNewswire
Jul 9th, 2024
Sword Health Appoints Tech Veteran David Cohen As Chief Revenue Officer

New York, July 09, 2024 (GLOBE NEWSWIRE) -- Sword Health, the pioneer of AI Care, which makes clinical-grade, life-changing care accessible to everyone, everywhere, today announced the appointment of David Cohen as Chief Revenue Officer. In his role, Cohen will lead the company’s commercial team, which includes all sales and client success functions, working closely with the leadership team to further accelerate the company’s growth in pursuit of their mission of freeing two billion people from pain.Cohen brings more than 20 years of experience in the technology industry, spending the majority of his career at LinkedIn where he held leadership roles across multiple continents, having most recently served as VP of North America, Talent Solutions at LinkedIn where he was responsible for the go-to-market team in North America and grew the business from $600 million to $3 billion during his time in the role."David's expertise and experience are an ideal fit for this critical stage of Sword's growth," said Virgilio "V" Bento, founder and CEO of Sword Health. "Given his impressive track record at LinkedIn, where he successfully scaled several new markets and innovative solutions, David is uniquely positioned to accelerate the growth of our AI Care platform.”“When evaluating opportunities, I was drawn to Sword because of its mission and culture that align with my personal values. Also, it already has a world-class leadership team, a superior, disruptive product portfolio built natively on AI, and great clients who clearly love the platform. I'm excited to continue building on Sword's hypergrowth,” said Cohen. “I look forward to leveraging my experience to drive growth and expand our market presence

PYMNTS
Jun 4th, 2024
Sword Health To Roll Out Ai Assistant For Physical Therapy

Sword Health has introduced an artificial intelligence (AI) assistant called Phoenix that uses natural conversation to guide and react to patients during their physical therapy sessions. The firm has also announced a $130 million funding round that brings its total funding to $340 million to date and values it at $3 billion — a figure that is 50% higher than its previous valuation, Sword Health said in a Tuesday (June 4) press release. Phoenix will be rolled out and integrated into the company’s platform throughout 2024, beginning with its solution for back, joint and muscle pain called Thrive and its solution for women’s pelvic healthcare called Bloom, according to the release

CNBC
Jun 4th, 2024
Medical startup Sword Health announces AI that patients can talk to

Sword Health announced a new AI solution called Phoenix that can guide patients through its virtual physical therapy sessions.

Fierce Healthcare
Jun 4th, 2024
Sword Health rolls out new AI tech, banks financing round that boosts valuation to $3B

Sword Health, a virtual provider of musculoskeletal care, banked a financing round of $130 million in a mix of primary and secondary sale, boosting its valuation to a reported $3 billion. | Sword Health, a virtual provider of musculoskeletal care, banked a financing round of $130 million in a mix of primary and secondary sale, boosting its valuation to a reported $3 billion.

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