What you’ll be doing:

• Manage the end-to-end client lifecycle for a growing list of enterprise customers — drive onboarding, employee engagement, and the demonstration of value;
• Build trusted & strategic relationships with our customers — understand their needs / objectives and drive SWORD’s clinical and economic outcomes to exceed them;
• Monitor performance and deliver quantifiable & qualitative insights to customers — prove SWORD’s impact via reporting, regular meetings, and quarterly business reviews;
• Develop client account plans — estimate total opportunity, define key goals/milestones, and recommend investments needed to succeed;
• Advocate for the needs of our customers internally, work with internal teams to solve pain points and deliver high customer satisfaction scores;
• Responsible for portfolio expansion growth — actively drive the increase and diversification of Sword’s product or service offerings to attain your quarterly quota.

What you need to have:

• Passionate about bringing world-class healthcare to those who need it;
• 2+ years of experience in enterprise-level customer success / account management roles, ideally in the digital health or benefits space;
• Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations;
• Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners;
• Strong growth mindset and ability to influence via analytical and story-telling skills;
• Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing;
• Comfortable with small teams and adapting to ambiguous start-up environments;
• No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy.