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Mercier Consultancy Group

German Speaking Search Engine Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €21kRemote

About the Job

Requirements

  • Native or fluent German, spoken and written, is mandatory.
  • A valid EU passport or work permit is required to work in Greece.
  • Strong digital literacy and proficiency in navigating search engine environments are required.

Responsibilities

  • Provide customer support for clients in the luxury goods industry.
  • Manage search engine-related queries while ensuring brand alignment and premium service standards.
  • Maintain a detailed understanding of product catalogs to provide personalized recommendations to international clients.
  • Handle inquiries about luxury acquisitions and digital services professionally and with cultural sensitivity.
  • Collaborate with cross-functional teams to improve the digital user experience for high-net-worth customers.
  • Ensure customer interactions reflect the luxury partners' brand standards and heritage.
  • Handle sensitive information with discretion.

Desired Qualifications

  • A strong passion for the luxury goods industry and attention to detail.
  • Excellent communication skills and the ability to maintain a professional tone in customer interactions.
  • Previous experience in customer relations, premium retail, or concierge services.

About the Company

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