Full-Time
VP and General Manager
Fintech
Posted on 5/17/2025
Zenoti
1,001-5,000 employees
Cloud-based SaaS for salons and spas
Compensation Overview
$225k - $275k/yr
Seattle, WA, USA
Hybrid
 Business & Strategy (3) |
|---|
| , , |
- 15+ years of experience, with 8+ years of experience in leadership positions in Payments and Fintech domain in the North American market, in platform or product companies
- Demonstrated deep Fintech product experience and thought leadership
- Strong business acumen and experience in running P&L
- Strong leadership and team building skills with a proven ability to influence others
- Ability to work with global, distributed teams and 24x7 operations
- Able to create a vision and organization that can scale quickly
- Evolve Fintech vertical as a strong revenue and growth engine for Zenoti
- Develop Fintech partner ecosystem to enhance value and market leadership of Zenoti Fintech product offerings
- Establish and execute go-to-market strategy to attract and sign new customers; work cross-functionally to ensure product launches are successful
- Own the Fintech P&L and constantly identify avenues to optimize costs and improve profitability
- Work with the team to develop, implement, and manage business processes, systems that optimize business functions to meet organizational goals and initiatives
- Leverage deep domain expertise to effectively drive various programs and initiative to create business value, aligning multiple stakeholders.
- Enhance the capabilities of global teams around compliance, regulations, risk and fraud as 100x more businesses onboard Zenoti platform
- Establish and monitor key performance indicators (KPIs) specific to Fintech domain.
- Provide regular reports and insights to the executive team, demonstrating the impact of Fintech BU on overall business goals.
- Build, lead, and inspire a high-performing Fintech team focused on client acquisition and retention.
- Foster a culture of innovation, collaboration, and continuous improvement within the BU.
- Work closely with sales, CX, product, and other cross-functional teams to ensure alignment and collaboration on go-to-market strategies
Zenoti is a cloud-based software provider for salons, spas, and med spas that offers a full SaaS platform to run business operations. It serves over 12,000 businesses in more than 50 countries, providing tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control. The product works as a cloud-hosted subscription service, delivering features such as online booking, self-check-in, e-payments, and digital reviews, with 24/7 support and assistance with data migration. Zenoti differentiates itself by delivering an integrated, end-to-end suite tailored to beauty and wellness businesses, enabling touchless interactions and centralized management across locations. Its goal is to help clients enhance customer experience, unify their brand, and automate front-desk tasks to run their operations more efficiently and grow globally.
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$331M
Headquarters
Bellevue, Washington
Founded
2010
Simplify's Take
What believers are saying
- AI Receptionist converts one in three missed calls into bookings, recovering lost revenue.
- Fitness expansion yields 34% churn reduction, tapping $432B professional beauty market by 2034.
- Platform drives $1B incremental customer revenue, growing twice as fast as industry averages.
What critics are saying
- Mindbody and Toast integrate AI features within 6-12 months, eroding first-mover edge.
- HIPAA violations in AI Scribe trigger $1.5M fines and medspa lawsuits within 12-24 months.
- Ransomware attack on $7B payment volume causes mass churn across 30,000 customers immediately.
What makes Zenoti unique
- Zenoti's AI Workforce automates medspa consultations, charting, and reception across 11,000 locations.
- Predictive agents leverage data from 30,000 businesses for inventory and staff optimization.
- Real-Time Growth Dashboard benchmarks performance against peers for targeted revenue growth.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Parental Leave
Unlimited Paid Time Off
Flexible Work Hours
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%Zenoti is heading to amspa 2026 - here's what Zenoti is bringing. Zenoti is heading to the American Med Spa Association Annual Conference 2026 at Wynn Las Vegas, April 9-12. Stop by Booth #1005 for live demos of its AI Workforce - nine purpose-built agents that close revenue leaks in charting, lead management, front desk, and more. Plus: a must-attend education session on April 11, complimentary champagne, and an exclusive VIP evening at The Sphere. Cheryl Cole
Zenoti applauds the best aesthetic initiatives at the aesthetics Awards. * March 6, 2026 Patient booking software company Zenoti has been named as sponsor of Best Initiative/Strategic Project at the Aesthetic Awards. The Zenoti Award for Best Initiative/Strategic Project in Aesthetics will recognise companies, associations and other bodies in aesthetics that have had a positive impact on the specialty in the last year. This could be through influencing regulation, developing standards, ESG initiatives, promoting best practice, raising public awareness, safety initiatives and promoting aesthetics as a medical activity. Quick links: March 5, 2026 March 4, 2026 March 3, 2026 March 2, 2026 February 27, 2026
Zenoti, an AI-powered growth platform for beauty and wellness, has expanded into the fitness industry. The company announced that early adopters have reported a 34% reduction in member churn and improved collection rates since implementing the platform. The Seattle-based company, which serves over 30,000 spas, salons and medspas across 50 countries, now offers gyms and clubs a unified platform for marketing, membership management, payments and operations. The system uses AI to automate decisions, personalise engagement and predict outcomes. Zenoti's AI Workforce includes AI Lead Manager for prospect engagement and AI Concierge for front-desk operations. The platform processes $7 billion annually in payments and bookings, and has helped customers generate $1 billion in incremental revenue across industries.
Zenoti's AI-Powered Growth Platform drives +$1 billion in customer revenue. Powerful software adds record-breaking $40 million in incremental revenue in just one month, allowing 30,000 companies choosing Zenoti to dramatically outperform industry averages. Zenoti, the AI-Powered Growth Platform for beauty and wellness, announced it generated over $1 billion in incremental revenue for its customer base of 30,000 businesses. This milestone demonstrates that businesses using Zenoti grow nearly 2 times faster than industry averages, with momentum accelerating as customers added $40 million in new revenue in just four weeks. Building on the recent AI Workforce announcement, this validation proves that intelligence, not just experience or partnership, drives sustainable growth in beauty and wellness. "This isn't just Zenoti's milestone - it's our customers' collective success story," said Anand Arvind, Chief Product Officer at Zenoti. "When 30,000 businesses share intelligence and learn from each other, everyone wins. With the addition of 2,500 customers, our AI learns from an even richer dataset of success patterns and automatically applies those insights to help every customer grow faster." Zenoti's passion for the beauty and wellness industry runs deep. "We're not just building technology; we're empowering an industry that transforms lives every day," said Sudheer Koneru, CEO of Zenoti. "From the salon chair to the gym floor, we're inspired by the creativity, care, and connection that beauty and wellness businesses bring to their communities. Our mission is to amplify their impact by giving them the most cutting-edge solutions to thrive in an ever-evolving world." Real-Time Growth Dashboard Launches To celebrate this milestone and maintain transparency, Zenoti launched a customer Growth Dashboard for every customer that displays real-time, aggregated customer metrics including: * Cumulative incremental revenue generated: $1 billion and climbing * AI-driven interventions: $40 million per month * Top-performing customers acquire 29% of their new guests through referral marketing * Integrated upsell and add-on features: $144 million * Smart automations that fill appointment books, such as nearby availability, automatic waitlist management, and peak-day premium pricing: $48 million With the dashboard, customers track growth and focus on the levers that will drive revenue. The deep instrumentation also allows owners and managers to compare their growth to similar businesses and make strategic decisions accordingly.
Zenoti unveils new AI Receptionist. Patient booking software company Zenoti has launched a new AI Receptionist. The company shares that the new platform includes AI-powered call answering and a customer engagement feature designed to reduce missed calls, optimise revenue opportunities, and help businesses to deliver a more personalised and efficient service. Zenoti adds that the AI Receptionist is integrated into its AI powered phone service (HyperConnect Voice), and works with existing telephone numbers, guest records, appointment books, membership settings, point of sale and communication tools. Geraldine Fusciardi, Zenoti senior vice president for Europe commented, "We're delighted to have launched AI Receptionist to our UK customers. Data shows that 75% of consumers expect a 24/7 service, but up until now, most businesses have been unable to respond to this modern-day demand, resulting in both lost customers and revenue. Sophisticated, AI-powered digital receptionist tools such as Zenoti AI-Receptionist are helping to reshape the specialty, improving service and giving businesses the competitive edge."