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Sfakianakis Group

Sells and rents vehicles for drivers and businesses

After Sales Customer Care Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, GreeceNo salary listedIn-person

About the Job

Requirements

  • A degree from a university or technical educational institute in Business Administration, Marketing, Communication, or a related direction is required.
  • Very good knowledge of Microsoft Office is required.
  • Familiarity with Customer Relationship Management tools is required.
  • Experience managing digital communication channels and social media is required.
  • Experience managing Google My Business and online reviews is required.
  • Knowledge of complaint management systems and Customer Experience platforms is required.
  • Communication and negotiation skills are required.
  • Empathy and the ability to manage difficult cases are required.

Responsibilities

  • Manage incoming customer requests, complaints, and feedback through phone, email, and other communication channels.
  • Record, assess, and follow up on requests through to their final resolution.
  • Manage and monitor information, requests, and reports through BYD Europe systems and platforms.
  • Operate the Customer Complaint Tracking System (CCTS), including recording, updating, and monitoring cases.
  • Manage and monitor customer ratings, feedback, and reviews on Google My Business.
  • Manage customer communication through social media and BYD online communities.
  • Manage customer communication through physical service locations and other offline channels.
  • Contact customers to investigate and resolve issues related to the after-sales experience.

Desired Qualifications

  • Previous experience in the automotive sector, especially after-sales, is desirable.
  • Previous experience in an organized customer service network environment is desirable.

About the Company

Sfakianakis Group

Sells and rents vehicles for drivers and businesses

Sfakianakis Group imports, sells and rents vehicles to individual drivers and businesses, combining car distribution with services used throughout vehicle ownership. It represents Suzuki and BYD and operates businesses that sell passenger cars, motorcycles and replacement parts in Greece and neighboring markets. Customers pay for vehicles, leases and rentals, while after-sales operations handle maintenance and repairs through the group's automotive businesses. Ergotrak extends its work to heavy vehicles and industrial equipment, and other subsidiaries sell insurance and consumer electronics or handle parcel deliveries. The group was founded in 1958 and is headquartered in Athens, Greece.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Athens, Greece
Founded
1958

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