Solution Engineer

Job Req ID: 28719

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

We are looking to expand our current team in the service department for our branch in the Netherlands (s-'Hertogenbosch). Supermicro has been a household name in the field of Motherboards, Servers and total solutions for more than 30 years, where we provide service to major customers in various industries on the basis of service contracts.

About the position:
As a Datacenter Solution Engineer you will be part of the Supermicro Global Service Installation Team and help build a world-class service organization. Carrying out racking and installation of server hardware, network equipment and cable routing of copper/fiber optic cables. You provide technical support for installed equipment with regard to hardware and software functionalities. You report to and assist the Solutions manager in the daily business and are also part of the service desk team that works on service tickets. You also assist with customer contact and carrying out hardware break fixes on location at customers. It is a fulltime function which you are in the office 5 days per week. 

Essential Duties and Responsibilities:

• Perform physical installation, rack and stack, cabling and networking of data center hardware.
• Perform advance troubleshooting and Assist/support in the implementation of server, storage and network equipment. Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Work with the engineering team to ensure hardware is installed correctly according to specifications.
• Perform quality checks and test functionality after installation.
• Provide first-line technical support to end users via telephone, email, and ticketing system.
• Assist with RMA requests (whenever required).
• Refer complex issues to higher level support teams when necessary.
• Take ownership of small projects when required, coordinating tasks and working independently to ensure successful and timely delivery.
• Be willing to travel (internationally and locally) to carry out installations at customers or solve problems in data centers, which includes occasional extended hours and weekend work.
• Occasionally work extended hours to meet project deadline.

Qualifications:

• 5 years of experience in servicing complex X86 systems and components in a datacenter environment.
• Bachelor’s degree or for Dutch MBO4 in Computer Science, Computer Engineering, and Electrical Engineering or comparable level obtained through experience
• Strong written and verbal communication skills, you have an excellent command of the English language, Dutch would be a plus.
• Good understanding on Windows & Linux environment.
• Knowledge on scripting (Bash, PHP, Python, etc.) is a plus.
• Demonstrated hardware system analytics and diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner and be proactive in driving solutions.
• Emphasize break/fix and onsite Customer Service.
• Hands-on experience with Enterprise grade server hardware.
• You live withing a radius of 40 km of ‘s-Hertogenbosch.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.