Inside Sales & Business Development Representative

About the Company

Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg’s culture & core values guide every aspect of the organization. 

About the Job

The Inside Sales & Business Development Representative is responsible for supporting and growing current accounts while generating and developing new sales opportunities. The role has a balanced 50% inbound and 50% outbound sales focus, requiring the ability to respond to inbound inquiries while proactively identifying, contacting, and engaging potential customers. 

The representative will work closely with internal teams to understand customer requirements and identify suitable technology solutions. The role involves preparing quotes, following up with prospects and customers, supporting sales opportunities, and coordinating with relevant teams to facilitate successful delivery and implementation. 

Responsibilities:

Inbound Sales – 50%

• Respond promptly to inbound sales inquiries from prospects and existing customers via phone, email, and other communication channels. 
• Understand customer requirements and identify appropriate hardware, software, and service solutions. 
• Qualify inbound leads based on customer needs, requirements, budget, and potential opportunity. 
• Follow up with inbound prospects to move opportunities through the sales process. 
• Prepare hardware and/or software quotes for customers and the sales team in a timely manner. 
• Follow up with prospects and customers regarding quotes, proposals, questions, and next steps. 

Outbound Business Development – 50%

• Proactively identify and contact potential customers through outbound calls, emails, and other appropriate sales channels. 
• Conduct prospecting activities to generate new sales opportunities. 
• Research target companies and identify potential customer needs and opportunities. 
• Qualify outbound leads and determine whether they are a good fit for Cyzerg's solutions. 
• Conduct outbound follow-ups with prospects who have previously engaged with Cyzerg. 
• Maintain consistent follow-up with prospects throughout the sales cycle. 
• Build and maintain a healthy outbound sales pipeline. 
• Meet assigned outbound activity and sales targets.

Customer Relationship Management

• Maintain professional and timely communication with prospects and customers. 
• Provide outstanding customer service throughout the sales process. 
• Maintain accurate customer and prospect information and follow-up activities. 
• Build and maintain positive relationships with current accounts and potential customers. 
• Identify opportunities to expand existing customer relationships. 
• Ensure timely follow-up on customer inquiries, quotes, proposals, and sales opportunities.  

Requirements:

• Proven 3+ years of experience in sales, business development, B2B sales, or a similar sales role.
• Hands-on experience managing both inbound and outbound sales activities.
• Demonstrated ability to prospect, qualify leads, conduct follow-ups, and move opportunities through the sales cycle.
• Technology sales experience is a PLUS.
• Must be able to work from 8:00 AM to 5:00 PM US Eastern Time.
• Must be fluent in English, both verbal and written.
• Must be capable of working in a fast-paced environment while handling multiple tasks and priorities.
• Must be a detail-oriented, independent, and reliable professional.
• Outstanding customer service and communication skills.
• Strong prospecting, follow-up, negotiation, and relationship-building skills.
• Ability to manage multiple prospects, customers, quotes, proposals, and sales opportunities simultaneously.
• Knowledge of hardware/software technologies across several platforms, including computers, networks, servers, and peripherals is a PLUS.
• Experience/knowledge with Dell, Cisco, Lenovo, Synology, and Barracuda products is a PLUS.
• Knowledge of software licensing models across different software vendors is a PLUS.

Benefits:

• Competitive base salary + bonus based on sales quota.
• Paid medical insurance/HMO (Philcare) right from the first day.
• Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves.
• Earn as much as PHP 13,500 from the employee referral program.
• Annual salary increases with a predictable percentage increase based on performance review.
• Annual year-end bonus and monthly bonuses based on performance.
• Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities.
• Annual team-building – Shift gears and explore adventures with the team out of the office.
• Career development plans – We want you to grow and become the best at what you love.
• Casual wear in the office – Express your fashion or stay comfy.
• Flat organization with an open-door policy.
• Company-paid certifications and training.