Manager Account Manager

Job Description

Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Improve the company: Make recommendations to enhance processes and boost ease and efficiency. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have: - A Bachelor’s Degree - Three years operations and management experience; Process transformation experience required - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Excellent working knowledge of MS Office applications

Additional Information

All your information will be kept confidential according to EEO guidelines.