What is the Role?

Place Exchange is seeking a Manager, Campaign Operations to join our Ad Operations team.  This individual will act as player coach to the existing Campaign Ops team.  

In this role you will oversee the success of Campaign Operations in ensuring timely campaign launches, proactively solving and preventing pre- and post-launch issues, prompt and comprehensive handling of inbound requests, training cross-functional teams on best practices, timely escalation and follow through to resolution, and creating and evolving processes and documentation. 

The ideal candidate is a customer-focused leader who has had success leading and collaborating with others, as well as executing as an individual contributor.  You have demonstrated success solving complex problems, leveraged tools to optimize workflows, operated in highly organized fashion, been an excellent empathetic communicator, and presented excellent follow through.

If you enjoy rolling up your sleeves and figuring out how things work with a cadre of like-minded, supportive, and curious colleagues we would love to hear from you.

This is a hybrid role based out of our NYC HQ.  While expectations are one to four days in the office per month, in person attendance is very flexible.  This employee will be participating in shift coverage spanning 9AM to 6PM EST.  

Responsibilities:

• Manage day to day operations of Campaign Ops team, ensuring prompt and accurate handling of all inbound requests and proactive engagement where needed
• Ongoing training and skill development of Campaign Ops team
• Subject matter expertise on campaign execution within integrated Demand Side Platforms
• Establish and maintain strong relationships with internal peers across Sales, Client Success, Partnerships, Ad Operations, and Engineering teams
• Create new and improve existing processes and workflows
• Create new and update existing documentation

What You’ll Bring:

• 4+ years of experience in a Client Success or Ad Operations role where you were directly responsible for driving issues to resolution with external stakeholders 
• Significant experience analyzing data; familiarity with Tableau, Looker, or SQL a major plus
• Experience with programmatic media and Demand Side Platforms
• Expertise in managing and prioritizing multiple projects simultaneously
• Excellent communication and organization skills

Compensation

For those based in New York City, the expected compensation for this role at time of hire is a salary range of $90,000-$110,000, plus bonus (based on level and performance), and stock options.  Exact compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers  as well as market benchmarks evaluated for the scope and responsibilities of the position and the location of the candidate. A candidate’s compensation will be based on the role and level they are hired for, which may be different than the role they applied for.  

Benefits of working at Place Exchange:

• Startup culture, focused on developing innovative solutions at a fast pace 
• Opportunity to own meaningful work streams and drive real impact for the business
• Comprehensive health benefits
• Commuter benefits
• 401k with match
• Equity incentives
• Generous time off: 20 PTO days, sick days, and Summer Fridays 
• Monthly cell phone and annual work-from-home stipends
• Place Exchange Gives Back program with charity donation matching
• Flexible hybrid work environment (2 days in office, 3 days remote/from home, though we are currently completely remote) 
• Opportunity to grow, have fun and be part of a fast-growing company changing the face of an industry
• Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees

Who Are We?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We’re rethinking how media works in public space, and building the technology to make it happen. The average American spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities, on roads, and in venues around the world, Digital OOH is one of the fastest-growing media channels 

Join our growing team as we apply our unique vision and patented technology to reshape media and advertising in the physical world around us. When you join Place Exchange, you will become a member of an industry-leading team, with a proven track record of success, that is working on the transformation of an entire category. You will work directly with and learn from experienced leaders who will empower you to own initiatives, solve problems, and deliver real impact. This is a chance for you to be a part of an innovative, dynamic environment while also being a part of a team that cares about its community and employees.  

At Place Exchange, we celebrate diversity because we believe differences drive learning, growth, and success. We strive to create an environment with equitable experiences and inclusive opportunities for all, where everyone can show up with their true self knowing they will be valued. Our products shape the experience of the physical world, and we want our culture and organization to mirror what we would like that world to be. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.