Product Support Representative
Eastman Chemical
Product Support Representative
Eastman Chemical
Specialty chemicals and materials manufacturer
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Coordinate the timely and accurate handling of product-related customer inquiries through Eastman’s Salesforce customer inquiry case management system. Triage cases, coordinate work across subject matter experts (SMEs) and approvers, and help ensure complete, properly documented responses are ready for the Customer Service Representative (CSR) to send to the customer.
Eastman is an equal opportunity employer and is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.
Specialty chemicals and materials manufacturer
Eastman Chemical Company, which brands itself as Eastman, is a global specialty materials company that develops and manufactures specialty chemicals, polymers, and cellulosic fibers. Its products include copolyesters such as Eastman Tritan and Cristal, Naia cellulosic fibers, Tetrashield protective resin systems, and recycled-content materials like Eastman PET Renew, developed with customers across roughly 13 industries including packaging, consumer goods, transportation, and textiles. A central part of its operations is molecular recycling, which converts hard-to-recycle plastic waste into feedstock for new materials at plants in Kingsport, Tennessee, Longview, Texas, and France. What sets Eastman apart is this circular-economy focus—its molecular recycling capacity and "It's the feedstock" model—paired with a broad specialty portfolio. The goal is to address challenges like climate change and plastic waste while supplying sustainable materials to industry.
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