Clinical Social Worker - Triage Team

OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

Triage, assessment & brief intervention

Serve as the primary intake clinician for escalated behavioral health and advanced social needs consults and alerts; complete time-sensitive psychosocial and safety/risk assessments via phone, video, or ThymeBox.

• Deliver brief, targeted interventions for stabilization and safety planning (e.g., de-escalation, suicide risk management, immediate safety planning).

• Apply standard screening/assessment tools and document assessment findings, clinical impressions, and immediate plans in the member record for members.

• Conduct comprehensive psychosocial assessments to identify patients' and families' needs to address emotional concerns such as anxiety, depression, grief, adjustment, and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress. Assess, diagnose, and provide therapeutic interventions to address behavioral health needs.

• Bio psychosocial assessment competence with integration of serious illness and end of life themes, including exploration of palliative care themes- goals, values, preferences, advanced care planning, exploration of mortality.

Escalation & clinical decision-making

• Utilizing clinical judgment and Thyme Care Clinical Escalations SOP to determine escalation pathways for behavioral health crises (e.g., psychosis, suicidal/homicidal ideation), social safety events (exploitation, self-neglect), and other active clinical needs. Initiate escalations using the required channels and notify the appropriate clinical leads.

Care coordination & navigation

• Provide high-complexity BH management or support other needs when appropriate;

• Coordinate with Nurses, Care Partners, Providers, and community-based organizations to address barriers to care (e.g., housing, financial supports, legal/custody issues), and advocate to facilitate connections to supports and services.

• Track referral status and ensure continuity of care until a stable plan or higher-level provider ownership is established.

Consultation, documentation & team support

• Maintain timely, high-quality documentation of triage assessments, safety plans, referrals, and escalations according to organizational standards.

• Provide concise clinical consultation and decision support to Care Team members. Participate in case conferences and huddles to communicate high-risk members and to support coordinated care.

Quality & continuous improvement

• Monitor triage volumes and recurring escalation drivers; identify opportunities to improve triage workflows, reduce repeat crises, and enhance member safety.

• Support knowledge-sharing across Social Work (triage tools, job aids, decision-support resources) and contribute to ongoing refinement of triage processes and pod handoffs.

This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs.

WHAT YOU’VE DONE

Required

• Master’s degree in Social Work (MSW) from a CSWE-accredited program.

• A valid, active, and unrestricted independent clinical social work license in the candidate’s current state of practice (i.e., LISW, LCSW). Willingness to obtain additional state licenses as needed for cross-state practice.

• Minimum 3 years’ clinical social work experience in a healthcare setting; experience with crisis intervention and behavioral health strongly preferred (oncology/palliative/serious illness care experience desirable).

• Proven competence in risk assessment and crisis management (suicidality, homicidality, psychosis), and strong telehealth/phone clinical skills.

• Excellent clinical judgment and ability to make time-sensitive decisions while working remotely.

Preferred

• Oncology social work experience and/or OSW-C or APHSW-C certification.

• Experience as a subject-matter consultant or working within a Behavioral Health pod model.

WHAT LEADS TO SUCCESS

People-first mindset: Thyme Care’s mission and members matter deeply to you. You bring compassion, empathy, and a strong commitment to supporting people during some of the most vulnerable moments in their care journey.

Relevant experience: You have a minimum of three to five years of experience as a social worker in a healthcare setting. Experience in oncology, palliative care, serious illness care, hospice, behavioral health, or care navigation is strongly preferred. You hold an unrestricted social work license and are willing to obtain additional state licenses as needed. Experience working in a startup, virtual care, or tech-forward environment is a plus.

Triage and action orientation: You are skilled at utilizing structured and unstructured assessment to address member needs, identifying urgency, and prioritizing next steps. Extremely clinically sound. You take prompt, thoughtful action to address time-sensitive psychosocial, emotional, financial, or care-related concerns. You are calm under pressure and know how to foster that in other team members you are supporting.

Strong organizational skills: You are able to manage multiple member needs, tasks, and follow-ups in a fast-paced environment while maintaining clear, timely, and accurate documentation.

Communication and relationship-building: You are an effective listener and communicator who can quickly build trust with members, caregivers, and colleagues. You collaborate well across interdisciplinary teams and communicate with clarity, warmth, and professionalism.

Adaptability: You are comfortable working through change, ambiguity, and evolving processes. You remain flexible, solutions-oriented, and grounded in member-centered care. You understand the level of self care needed to serve those navigating serious illness, emotional distress, and behavioral health crises.

Comfort with technology: You are eager to learn and use new technologies. As a technology-enabled care company, we rely on tools that help us support members when they need us most. Experience with video visits, Google Suite, Slack, electronic health records, care management platforms, or similar tools is important.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $92,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.