Assistant Clinic Director

Location
Verona, NJ

Company
IV Nutrition

Employment Type
Full-Time, Hourly

About the Role

We are hiring an Assistant Clinic Director to support the management and daily operations of our clinic while delivering exceptional intravenous vitamin infusion services and a relationship-based client experience focused on helping clients achieve their individual health and wellness goals.
This role combines clinical expertise, leadership, client relationship management, wellness education, and business performance. You will assist in overseeing staff, ensuring excellent client care, building trusted long-term client relationships, supporting continuity of care, driving client retention, maintaining compliance standards, and contributing to overall clinic performance.
This is a hands-on leadership role ideal for someone who is energized by helping people make progress toward their wellness goals, developing high-performing teams, and building a clinic where education, accountability, consistency, and relationships drive both client outcomes and sustainable business growth.

What You'll Do

Clinical Care & Client Experience

Administer IV therapies, including starting IVs and monitoring treatments
Ensure client safety, comfort, and overall well-being throughout services
Document client interactions, treatments, and responses accurately
Educate clients on therapies, memberships, wellness services, and how recommended services can support their individual health and wellness goals
Build trusted, high-touch client relationships that move beyond a single transaction and create an ongoing wellness partnership
Address client concerns and service recovery opportunities promptly and professionally
Conduct proactive follow-up, care calls, and outreach to support client progress, strengthen accountability, and encourage continued engagement
Support membership enrollment, renewals, and retention by connecting membership value to the client's ongoing wellness plan and goals

Relationship-Based Client Journey

Help clients identify what they want to improve in their health and wellness and connect those goals to an appropriate plan and next step
Support a consistent client journey from initial consultation through active wellness support and long-term maintenance, reinforcing that wellness is an ongoing relationship rather than a one-time service
Use each client interaction to deepen understanding of goals, progress, barriers, and changing needs so recommendations remain personalized and relevant
Protect continuity by ensuring clients understand what comes next and, when appropriate, leave with their next appointment scheduled
Reinforce education and accountability throughout the client relationship so clients understand the purpose behind recommendations and remain engaged in their plan
Partner with the Clinic Director and care team to identify clients who are overdue, disengaged, or at risk of falling out of their wellness plan and initiate appropriate outreach
Support a seamless handoff between team members so the client experiences one connected relationship with the clinic rather than isolated transactions

Sales & Client Retention

Lead by example in connecting clinic services, memberships, and wellness programs to each client's identified goals and next steps
Drive clinic performance through relationship-based conversations, client education, personalized recommendations, and consistent follow-through
Monitor client retention, return-to-appointment, active-client, membership, and engagement metrics and identify opportunities to strengthen continuity
Coach team members to use effective discovery, education, motivational communication, and relationship-building skills that help clients take meaningful next steps
Support achievement of clinic revenue goals by creating exceptional client experiences, protecting continuity, and consistently helping clients schedule the appropriate next appointment
Partner with the Clinic Director to implement local relationship-building, referral, community partnership, reactivation, and retention strategies

Clinic Operations & Support

Act as a backup point of contact for the Clinic Director
Ensure compliance with clinical standards, policies, and regulations
Complete required training related to nutrition infusion therapies
Support daily clinic operations and workflow efficiency
Monitor clinic performance metrics, including client engagement and continuity measures, and assist with action plans for improvement
Assist with inventory management, scheduling, and operational execution

Team Leadership & Development

Assist in hiring, onboarding, and developing staff
Train and educate team members on procedures, client care standards, relationship-based conversations, wellness education, and the behaviors that support long-term client engagement
Lead, motivate, and influence staff to meet client experience, relationship, retention, and performance goals
Foster a positive, high-performance team culture
Support ongoing staff development through daily coaching, goal setting, feedback, and accountability

Performance Management

Monitor and document staff performance in partnership with HR
Support coaching, goal setting, and career development
Identify high-performing employees for growth opportunities
Assist in conflict resolution and team management
Help ensure team members consistently meet clinical, client relationship, continuity, sales, and operational expectations

Culture & Accountability

Maintain a culture of trust, respect, and professionalism
Lead by example with strong ethical and professional standards
Promote positivity, resilience, and accountability within the team
Champion a client-first culture focused on trusted relationships, personalized wellness support, continuity, accountability, retention, and results

Qualifications

Licensure & Certification

Active, current New Jersey Registered Nurse (RN) license required
Current BLS (Basic Life Support) certification required
ACLS (Advanced Cardiac Life Support) certification preferred

Experience

Minimum 1 year of vascular access or infusion experience
Minimum 1 year of leadership or management experience
Previous relationship-based sales, membership, retail healthcare, hospitality, wellness coaching, or client retention experience preferred

Technical Knowledge

Microsoft Office
Electronic Medical Records (EMR) systems
Anatomy, medical terminology, and clinical practices
Basic understanding of client engagement, return-to-appointment, retention, membership, sales, and performance metrics

Skills & Attributes

Strong attention to detail
Excellent written and verbal communication
High level of client service with the ability to educate, encourage, and support clients toward their health and wellness goals
Proven ability to build trusted client relationships, create continuity, and drive long-term engagement and retention
Leadership and team development skills
Coaching, relationship-based sales, and performance management abilities
Ability to multi-task and prioritize effectively
Strong problem-solving and decision-making ability
Time management and organizational skills
Self-motivated and able to work independently
Adaptability, resilience, and professionalism
Ability to listen for client goals, motivations, and barriers and translate them into clear next steps
Comfort with proactive outreach, follow-up, re-engagement, and asking clients to commit to their next appointment
Ability to balance clinical excellence with relationship ownership and business accountability
Commitment to personalized wellness education, client progress, and long-term relationship building

Compensation & Benefits

Hourly Pay: $41–$45/hour, based on experience
Tips and commission opportunities
Membership commission opportunities
Employer contribution toward health insurance, plus PTO
Monthly service allowance plus an employee discount on IV Nutrition services
A full breakdown of compensation amounts and eligibility details will be provided as part of your formal offer

Working Conditions

8–10-hour shifts, Monday through Friday
2–4 Saturdays and Sundays per month required (based on staffing)
Clinic environment with climate control and adequate lighting

Is This Role for You?

Who This Role Is For

A hands-on leader who enjoys both client care and team development
Someone who thrives in a fast-paced clinical environment
A professional who enjoys building trusted client relationships and helping people make progress toward their health and wellness goals
A leader who is motivated by team performance, client progress, retention, and sustainable clinic growth
Someone who values structure, accountability, and culture

What This Role Is Not For

Someone who prefers non-clinical or administrative-only roles
Someone uncomfortable managing people, performance, or sales expectations
Someone who struggles with multitasking in a client-facing environment
Someone who is not passionate about educating clients, building long-term relationships, and helping people stay engaged in their wellness journey

Location: Verona, NJ | Company: IV Nutrition

Assistant Clinic Director

RN

IV Nutrition

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