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IV Nutrition

IV hydration clinic franchise network

Assistant Clinic Director

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeVerona, NJ, USAIn-person

About the Job

Requirements

  • An active, current New Jersey Registered Nurse (RN) license is required.
  • Current Basic Life Support (BLS) certification is required.
  • At least 1 year of vascular access or infusion experience is required.
  • At least 1 year of leadership or management experience is required.
  • Knowledge of Microsoft Office and electronic medical records (EMR) systems is required.
  • Knowledge of anatomy, medical terminology, and clinical practices is required.
  • A basic understanding of client engagement, return-to-appointment, retention, membership, sales, and performance metrics is required.
  • Strong attention to detail is required.
  • Written and verbal communication ability is required.
  • The ability to educate, encourage, and support clients toward their health and wellness goals is required.
  • The ability to build trusted client relationships, create continuity, and drive long-term engagement and retention is required.
  • Leadership and team development skills are required.
  • Coaching, relationship-based sales, and performance management abilities are required.
  • The ability to multitask and prioritize effectively is required.
  • Problem-solving and decision-making ability are required.
  • Time management and organizational skills are required.
  • The ability to work independently is required.
  • Adaptability, resilience, and professionalism are required.
  • The ability to listen for client goals, motivations, and barriers and translate them into clear next steps is required.
  • Comfort with proactive outreach, follow-up, re-engagement, and asking clients to commit to their next appointment is required.
  • The ability to balance clinical excellence with relationship ownership and business accountability is required.
  • A commitment to personalized wellness education, client progress, and long-term relationship building is required.
  • The role requires 8–10-hour shifts Monday through Friday and 2–4 Saturdays and Sundays per month, based on staffing.

Responsibilities

  • Administer intravenous therapies, including starting IVs and monitoring treatments.
  • Ensure client safety, comfort, and overall well-being throughout services.
  • Accurately document client interactions, treatments, and responses.
  • Educate clients on therapies, memberships, wellness services, and how recommended services can support their health and wellness goals.
  • Build high-touch client relationships and ongoing wellness partnerships.
  • Promptly and professionally address client concerns and service recovery opportunities.
  • Conduct proactive follow-up, care calls, and outreach to support client progress, accountability, and continued engagement.
  • Support membership enrollment, renewals, and retention by connecting membership value to clients' ongoing wellness plans and goals.
  • Help clients identify health and wellness goals and connect those goals to an appropriate plan and next step.
  • Support a consistent client journey from initial consultation through active wellness support and long-term maintenance.
  • Use client interactions to understand goals, progress, barriers, and changing needs so recommendations remain personalized and relevant.
  • Support continuity by ensuring clients understand next steps and, when appropriate, leave with their next appointment scheduled.
  • Reinforce education and accountability throughout client relationships so clients understand recommendations and remain engaged in their plans.
  • Partner with the Clinic Director and care team to identify clients who are overdue, disengaged, or at risk of leaving their wellness plan, and initiate appropriate outreach.
  • Support seamless handoffs between team members so clients experience a connected relationship with the clinic.
  • Connect clinic services, memberships, and wellness programs to each client's identified goals and next steps, leading by example.
  • Drive clinic performance through relationship-based conversations, client education, personalized recommendations, and consistent follow-through.
  • Monitor client retention, return-to-appointment, active-client, membership, and engagement metrics and identify opportunities to strengthen continuity.
  • Coach team members in discovery, education, motivational communication, and relationship-building skills that help clients take meaningful next steps.
  • Support achievement of clinic revenue goals by creating exceptional client experiences, protecting continuity, and helping clients schedule appropriate follow-up appointments.
  • Partner with the Clinic Director to implement local relationship-building, referral, community partnership, reactivation, and retention strategies.
  • Act as a backup point of contact for the Clinic Director.
  • Ensure compliance with clinical standards, policies, and regulations.
  • Complete required training related to nutrition infusion therapies.
  • Support daily clinic operations and workflow efficiency.
  • Monitor clinic performance metrics, including client engagement and continuity measures, and assist with improvement action plans.
  • Assist with inventory management, scheduling, and operational execution.
  • Assist in hiring, onboarding, and developing staff.
  • Train and educate team members on procedures, client care standards, relationship-based conversations, wellness education, and behaviors that support long-term client engagement.
  • Lead, motivate, and influence staff to meet client experience, relationship, retention, and performance goals.
  • Foster a positive, high-performance team culture.
  • Support ongoing staff development through daily coaching, goal setting, feedback, and accountability.
  • Monitor and document staff performance in partnership with Human Resources.
  • Support coaching, goal setting, and career development.
  • Identify high-performing employees for growth opportunities.
  • Assist in conflict resolution and team management.
  • Help ensure team members consistently meet clinical, client relationship, continuity, sales, and operational expectations.
  • Maintain a culture of trust, respect, and professionalism.
  • Lead by example with strong ethical and professional standards.
  • Promote positivity, resilience, and accountability within the team.
  • Champion a client-first culture focused on trusted relationships, personalized wellness support, continuity, accountability, retention, and results.

Desired Qualifications

  • Advanced Cardiac Life Support (ACLS) certification is preferred.
  • Experience in relationship-based sales, membership, retail healthcare, hospitality, wellness coaching, or client retention is preferred.

About the Company

IV Nutrition

IV hydration clinic franchise network

IV Nutrition operates as a franchise network of IV hydration and wellness clinics. Licensed clinicians at local clinics administer services under medical and regulatory requirements, while franchise and central teams support site operations. In practice, the model connects patient scheduling and clinic delivery with training, supplies, marketing, and franchise development. The profile distinguishes the IV Nutrition brand from independently owned franchise employers. Work can include nursing, medical oversight, clinic management, customer service, sales, and business support.

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