Description

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Sensus, a Xylem brand, seeks to hire a Network Operation Center Engineer who will provide support for our hosted customers, public cloud implementations, as well as, build and maintain our documentation.
*After training this position’s schedule will be 6pm-6am with a 4 day weekend every other week

Essential Duties/Principal Responsibilities:

• Good analytical and debugging skills, strong software/OS aptitude, a meticulous approach to analyzing and resolving technical problems
• Has knowledge and experience to maintain technical processes/documentation and automations/scripts
• Great Customer Service Skills
• A self-starter capable of taking initiative.
• Recognize issues that must be quickly escalated
• Work cross functionally with other Internal teams
• Ability to provide support that includes proactive monitoring, troubleshooting, system security and optimization, and Customer Service.
• Own and manage escalated support cases
• Perform root cause analysis to completion and resolution
• Log and document all issues in our issue tracking system, updating cases as needed until resolved
• Manage case load to meet defined service levels
• Provide feedback on how to improve the product
• Help improve customer support methods and processes
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Must be able and willing to work flexible shifts, including nights/weekends
• This position requires a four-year college degree in a technical field or equivalent experience.
• Minimum 2 years of experience in IT support / Desktop Support
• Strong operating systems knowledge – Linux/Windows/VMware
• Knowledge of networking fundamentals
• Strong troubleshooting skills
• Experience with ticketing systems (JIRA/Salesforce/Remedy)
• History with document collaboration tools (Confluence/Wiki)
• Strong verbal/communication skills required.
• Ability to adapt and work in a fast pace environment.
• Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards

We Offer You More Than Just “A Job”

• Professional Development– To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards– We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark– Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks– Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Further, if the Company determines this role may be performed in or from Colorado, the salary range is $60,000 to $65,000. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.