NOC Engineer
Posted on 3/29/2023
Boise, ID, USA
Experience Level
  • Must be able and willing to work flexible shifts, including nights/weekends
  • This position requires a four-year college degree in a technical field or equivalent experience
  • Minimum 2 years of experience in IT support / Desktop Support
  • Strong operating systems knowledge - Linux/Windows/VMware
  • Knowledge of networking fundamentals
  • Strong troubleshooting skills
  • Experience with ticketing systems (JIRA/Salesforce/Remedy)
  • History with document collaboration tools (Confluence/Wiki)
  • Strong verbal/communication skills required
  • Ability to adapt and work in a fast pace environment
  • Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards
  • After training this position's schedule will be 6pm-6am with a 4 day weekend every other week
  • Good analytical and debugging skills, strong software/OS aptitude, a meticulous approach to analyzing and resolving technical problems
  • Has knowledge and experience to maintain technical processes/documentation and automations/scripts
  • Great Customer Service Skills
  • A self-starter capable of taking initiative
  • Recognize issues that must be quickly escalated
  • Work cross functionally with other Internal teams
  • Ability to provide support that includes proactive monitoring, troubleshooting, system security and optimization, and Customer Service
  • Own and manage escalated support cases
  • Perform root cause analysis to completion and resolution
  • Log and document all issues in our issue tracking system, updating cases as needed until resolved
  • Manage case load to meet defined service levels
  • Provide feedback on how to improve the product
  • Help improve customer support methods and processes
  • Participation in Xylem Watermark volunteer activities

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Core Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential