Client Service Associate

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

Join Cartier as a Client Service Associate and play a key role in delivering a seamless after-sales experience. As an ambassador of the Maison, you will support clients throughout their service journey, ensuring every interaction reflects Cartier’s standards of excellence.

As a UAE National, this role offers the opportunity to gain hands-on experience within a global luxury environment, working closely with experienced teams and engaging with a diverse clientele.

WHAT WILL BE YOUR MISSION?

• Provide exceptional after-sales service and support to clients

• Act as the main point of contact for service-related inquiries

• Guide clients through repair and service processes with clarity and care
• Monitor service files and ensure timely follow-up and communication
• Support the boutique and watchmaker in delivering a smooth service experience
• Contribute to client satisfaction and after-sales performance

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum 3 years’ experience in client service (luxury is a plus)

• Strong communication and interpersonal skills

• Ability to manage multiple priorities with attention to detail

• Interest in jewellery, watches, and after-sales service

• Comfortable using systems and tools (MS Office, CRM)

• Fluency in English (Arabic or French is a plus)

PART-TIME CONTRACT

Part-time permanent role with a structured compensation package, including commission and bonus.

YOUR JOURNEY WITH US

If selected, you will be contacted for an introductory conversation, followed by meetings with the Hiring Manager and HR.

#Richemont #WeCraftTheFuture