Guest Service Agent

Job Description

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling 
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Qualifications

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
• Excellent communication and interpersonal skills, with a focus on customer service
• Strong attention to detail and efficient problem-solving abilities
• Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule, including availability to work evenings, weekends, and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic is an advantage
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively

Additional Information