Operations Manager

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Operations Manager reports to the Director of Operations and is responsible for managing all elements of facility operations, including budgeting, purchasing, event changeovers, equipment maintenance, telecommunications, security, custodial, audio/visual, and safety. 

This role pays an annual salary of $47,000 - $53,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2026.

Western Kentucky’s award-winning venue—the Owensboro Convention Center—is a full-service facility overlooking the scenic Ohio River in revitalized downtown Owensboro, Kentucky. The multi-purpose center boasts just under 102,000 sq. ft. of available space, including a 44,000+ sq. ft. exhibition hall, the 8,900+ sq. ft. Kentucky Legend® Pier outside over the scenic Ohio River, and additional ballroom, meeting, and pre-function space.

The Sportscenter, one of Owensboro’s most historic buildings, opened in 1949. It is a multi-purpose, 5,000-seat arena that hosts concerts, sporting events, graduations, trade shows, meetings, and receptions.

The Bluegrass Fieldhouse is an 88,000-square-foot indoor sports and events facility with the flexibility to host local, regional, and national events across numerous sports. It is slated to open in November 2026.

• Manage overall daily operations of the facilities.  
• Plan, manage, coordinate, and review the work plan for all event changeovers.
• Meet with staff to identify and resolve problems and assign work activities, projects, and programs.
• Monitor workflows, review and evaluate work products, methods, and procedures.
• Select, train, motivate, and evaluate staff.
• Provide or coordinate staff training, work with employees to correct deficiencies, and implement discipline and termination procedures.
• Manage labor hours for staff and temporary workers.
• Report labor allocations to the Finance Department.
• Participate in the development and administration of the operations budget; monitor and approve expenditures.
• Forecast of additional funds needed for staffing, equipment, materials, and supplies.
• Implement adjustments as necessary.
• Manage and upkeep the facilities' custodial function.
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines. 
• Order supplies, materials, and tools as needed.
• Develop and maintain an accurate record-keeping system, including equipment maintenance and inventory logs.

• 3-5 years’ experience in an operations position in an arena, convention center, or public assembly facility with knowledge of setup/housekeeping and event coordination, including progressive management responsibility.
• High School Diploma (or equivalent) required. Bachelor’s degree from an accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred.
• Familiarity with OSHA requirements.
• Strong interpersonal skills are required.
• Must have excellent communication skills.
• Self-motivated with excellent organizational skills.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.