Warranty Manager

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented AMER Support Services team, you will be responsible for day-to-day management of warranty cases across a network of distributors, dealers, and OEMs. As lead of the warranty department, the Warranty Manager will be responsible for leading their team to ensure warranty resolutions are concluded in a manner that ensures customer satisfaction. You will ensure that the Terms & Conditions established are strictly applied and followed, meeting corporate guidelines while meeting defined goals for the Region. You will lead and control the warranty activities; parts return and communication towards the customer network and ensure that qualitative and quantitative KPIs are matched. Be the “Face of Warranty”, in charge of the first level of contact, deliver training on processes with the aim of constantly improving dealer knowledge and claim quality.

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

Day-to-Day:

• Processes, reviews, and administers warranty claims, including repairs and refunds.
• Implement, measure adherence to, and report warranty standards across the AMER service network.
• Lead warranty team to meet committed departmental objectives and deliverables.
• Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development and others to ensure cross-functional communication and resolution of product issues.
• Assists in the resolution of product and system issues.
• Provide regular updates of all warranty metrics supported by clear data and reporting.
• Prepare and publish warranty communications and bulletins for internal and external partners.
• Work with finance team to process payments within SLA criteria.

Continuous Improvement:

• Continuous process improvement to reduce warranty claims in line to meet business objectives.
• Liaise with regional/international colleagues to understand market challenges.
• Manage warranty operations so they are scalable for future business growth.
• Implement and ensure continuous development of warranty Business systems.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Bachelor’s degree preferred, ideally in a technical or business management program; equivalent experience may be considered
• 10+ years’ experience in warranty, 5+ in a leadership position
• 7+ years’ experience with a proven track record of managing business warranty systems.
• Experienced in OEM Warranty management, project management, influencing key stakeholders and creating substantial outcomes.
• Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction.
• Ability to influence and engage at all levels in order to maximize aftersales voice of Customer
• Proactive mindset that designs creative solution to strategic and tactical challenges
• Demonstrated expertise in making impactful decisions that enhance company processes, reflecting strong decision-making capabilities.
• Proficient in multitasking and communicating professionally with team members and customers.

Preferred Qualifications:

• OEM Automotive/Marine industry experience

Working Conditions:

This position will require occasional day and/or overnight domestic and international travel by auto or airplane, 20% to 30% of the time. 

The employee must be able to perform the below essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential function of their job, absent undue hardship.  

• Working time spent will be in an office environment as well as times in a manufacturing and/or distribution environment. 
• Must be able to remain in a stationary position 50% of the time.   

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.   

• The ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.   

• The ability to observe details at close range (within a few feet of the observer).   

• Working hours will vary to support global organization 

The anticipated pay range for this position is $100,900 – $160,800, annually.  The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location.  In addition to base pay, this position is eligible for an annual discretionary bonus.  

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. 

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more.  Details about our benefits can be found here. 

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Navico Group:

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. 

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.  

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond. 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Mercury Marine