Full-Time
Technical Services Analyst
Posted on 11/20/2024
Dynatrace
5,001-10,000 employees
Cloud observability and security platform
Junior
Mountain View, CA, USA
Hybrid position requiring 2 days per week in the office.
- 1+ year of experience in desktop technical support
- HS Diploma or GED required
- Technical study related to IT
- Experience with Microsoft Windows desktop operating systems and basic networking principles
- Experience with Microsoft Office 365
- Experience with Microsoft Intune
- Experience with MAC operating system support is a plus
- Experience supporting the IT needs of executive level leaders
- Troubleshoots and accurately diagnoses and/or forwards IT related issues
- Walks users through the recommended problem-solving steps
- Provides software and hardware products as well as workplace equipment following work instructions
- Fulfills user and access management requests following work instructions
- Answers and/or forwards technical questions and supports users in all IT technical matters
- Learns technical change requests implemented by backend teams
- Takes care of accurate stock and inventory management
- Prepares asset demands
- Executes disposals following work instructions
- Assists onsite with general IT build out tasks
- Participates in discussions for workplace improvements
- Learns differences in best practices for IT service processes
- Points out ambiguities and asks questions to improve day-to-day operations
- Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
- Reads and understands step-by-step guides and technical work instructions
Dynatrace specializes in software intelligence for cloud environments, providing a platform that combines observability and security to help businesses monitor and optimize their digital ecosystems. Its solutions offer complete visibility into IT environments, including application performance, infrastructure, and user experiences. The platform is powered by the Davis AI engine, which automates problem detection and resolution, minimizing manual intervention. Dynatrace operates on a subscription-based model, offering features like application performance monitoring, distributed tracing, and advanced threat protection. The company aims to help businesses simplify cloud complexity, innovate faster, and secure their digital environments.
Company Stage
IPO
Total Funding
$23.7M
Headquarters
Waltham, Massachusetts
Founded
N/A
6 month growth
↑ 63%1 year growth
↑ 63%2 year growth
↑ 63%
Simplify's Take
What believers are saying
- Dynatrace's integration with open standards like OpenTelemetry enhances its compatibility and appeal to a broader range of clients.
- The company's strong financial backing, evidenced by significant investments from entities like Norges Bank, indicates robust growth potential.
- The introduction of a Visual Studio Code extension demonstrates Dynatrace's commitment to improving developer experience and fostering innovation.
What critics are saying
- The competitive landscape in cloud observability and security is intense, requiring Dynatrace to continuously innovate to maintain its leadership position.
- Reliance on a subscription-based model means that economic downturns could impact client renewals and revenue stability.
What makes Dynatrace unique
- Dynatrace's Davis AI engine automates problem detection and resolution, reducing manual intervention and setting it apart from competitors.
- The company's unified platform combines observability and security, offering a comprehensive solution for cloud environments.
- Dynatrace's consistent recognition by Gartner as a leader in observability platforms underscores its market dominance and reliability.
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