Virginia Department of Social Services

Human services for Virginians

Family Services Specialist 1

Case Management & AdvocacyPosted on Nov 10

Full-timeRocky Mount, VA, USA$55k - $79.1kIn-person

About the Job

Requirements

Minimum of a Bachelor's degree in a Human Services field, or a Bachelor's degree in any field plus a minimum of two years of appropriate and related experience in a Human Services area, as mandated by Virginia regulations.
Some knowledge of social work principles and practices, human behavior and motivational theory, and social, economic, and health problems.
Skill in operating a motor vehicle and a personal computer with associated software.
Ability to communicate effectively orally and in writing; interview clients, assess needs, counsel, and refer clients to resources; develop and implement service plans; make sound judgments within applicable laws, policies, and regulations; respond appropriately to clients' emotions; plan and manage own work activities, service delivery, reports, correspondence, and records; establish and maintain effective relationships; and stay current with trends and developments in social work.

Responsibilities

Interpret laws, policies, and regulations as applied to the assigned area of responsibility.
Monitor, coordinate, and administer assigned programs.
Coordinate services within the assigned area of responsibility.
Interview customers and assess their needs and relevant factors, including education and skill levels, abilities, interests, and support systems.
Inform clients about rules, regulations, and participation rights for related service programs.
Present cases to determine appropriate services and write and implement service plans.
Provide case management services to monitor compliance.
Manage program waiting lists.
Track expenditures, prepare and submit budget estimates, and ensure payment for services.
Complete required federal, state, and local planning and reporting.
Coordinate with other agencies and participate in multidisciplinary and interagency teams providing customer services.
Monitor programs in the assigned area of responsibility.
Serve as a resource to clients and the community in the area of expertise.
Provide after-hours on-call coverage and respond to emergencies involving child or adult protective services and/or foster care.

Desired Qualifications

A Bachelor of Social Work (BSW) or Master of Social Work (MSW) degree and a Commonwealth of Virginia social worker license are desirable.

Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/’Adoption, Child Care, and Employment Services. Employees perform routine- to journey-level casework activities and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and becomes eligible for a pay increase as defined by the local agency compensation plan. The Family Services Specialist I is distinguished from the Family Services Specialist II by the latter’s functioning more independently as a full performance Family Services Specialist.

General Work Tasks (Illustrative Only) –

Interprets laws, policies and regulations as applied to specific area of responsibility;
Monitors, coordinates and administers specific programs as assigned;
Coordinates services within specific area of responsibility;
Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
Informs clients of related service programs rules/regulations, and right to participate;
Presents cases to determine appropriate services and writes/implements service plans;
Provides case management services to monitor compliance;
Manages program waiting lists;
Tracks expenditures, prepares/submits budget estimates and ensures payment for services;
Completes necessary federal, state and local planning and reporting requirements;
Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers;
Conducts overall monitoring of programs in specific area of responsibility;
Serves as resource to clients and the community in area of expertise; and
Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.

Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: social work principles and practices; human behavior and motivational theory; and social, economic, and health problems.

Skills- Skill in operating a motor vehicle and personal computer with associated software.

Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field.

Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Minimum Salary: $55,000

Maximum Salary: $79,088

About the Company

Virginia Department of Social Services

Human services for Virginians

Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

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