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Full-Time

IT Support Specialist

Posted on 7/2/2024

 impact.com

impact.com

1,001-5,000 employees

Partnership management platform with marketplace integration

Consumer Goods
Data & Analytics

Mid, Senior

London, UK + 1 more

Category
Customer Success & Support
IT Support
Network Administration
System Administration
IT & Security
Required Skills
Atlassian
JIRA
Requirements
  • 4+ years of end-user support
  • Experience with implementing 3rd party applications
  • Experience with creating technical documentation
  • Site owner for local and regional offices
  • Ability to work independently and think creatively
  • Experience supporting SaaS applications such as Google Workspace, Atlassian, and Slack, Zoom
  • Experience with using a ticketing system such as Jira, Freshdesk, etc
  • Ability to support predominantly a Mac based environment
  • Ability to work independently on IT projects
  • Experience with conducting SaaS usage audits
  • Understand information security principles and best practices
  • General knowledge of networking concepts
Responsibilities
  • Work closely with the global IT team to provide support for your local office and other locations
  • Responsible for keeping relevant stakeholders informed of any updates during the resolution of their requests
  • User accounts - new user access, assists with issues, manage user permissions, and handling user terminations
  • Troubleshoot and resolve SaaS issues
  • Conduct research to understand, explain and resolve technology issues
  • Communicate updates to users that have been or may be affected by a problem
  • Utilizes help desk tracking software to present recommendations and improvements for user systems
  • Support and troubleshoot AV systems for conference rooms and townhalls
  • Research and implement new functionality

impact.com provides a partnership management platform that automates the entire partnership lifecycle, catering to various types of partnerships such as influencers, affiliates, and B2B. The platform integrates with e-commerce platforms like Shopify, BigCommerce, and Magento, and offers a marketplace for discovering and recruiting global partners.

Company Stage

Series A

Total Funding

$361.4M

Headquarters

Santa Barbara, California

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

6%