Guest Service Agent

Job Description

What You Will Be Doing: 

• Welcome guests from around the world and make them feel at home 

• Manage check-ins and check-outs efficiently and accurately 

• Handle guest enquiries and requests with professionalism and care 

• Resolve challenges calmly and confidently 

• Create memorable experiences through genuine, personalised service 

• Promote our hotel facilities, including Atlas Restaurant and Clarke's Bar 

• Work alongside a supportive team passionate about exceptional hospitality 

Qualifications

You Will Be Great In This Role If You: 

• Have previous hotel, hospitality, tourism, or customer service experience 

• Thrive in a fast-paced, guest-facing environment 

• Love meeting and connecting with people from all walks of life 

• Stay calm under pressure and can think on your feet 

• Have excellent communication and customer service skills 

• Take pride in being organised and detail-oriented 

• Enjoy being part of a collaborative team 

• Bring energy, initiative, and a positive attitude every day 

• Are flexible to work a rotating roster, including weekends and public holidays 

• Experience with Opera Cloud is a bonus, but not essential. 

Additional Information

Why Join Novotel Rotorua Lakeside? 

• Ongoing training and career development opportunities 

• ALL Heartist discounts on accommodation, dining, and lifestyle experiences 

• A supportive team culture where everyone matters 

• Employee wellbeing and recognition programmes 

• Opportunities to grow within the global Accor network 

Bring your passion, personality, and guest-first mindset to a team that thrives on creating exceptional experiences. 

Apply now and help turn first-time guests into lifelong fans.