systemsGo

IT services, project management, and support

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSheung Wan, Hong KongNo salary listedIn-person

About the Job

Requirements

Proactive communication, problem-solving, planning, and organization skills.
Ability to multitask and prioritize.
Basic knowledge of end-to-end business processes in assigned functional areas.
Ability to work independently and collaboratively within a team.
Problem-solving skills for difficult-to-complex issues.
PC hardware and software technical knowledge, with the ability to continue learning in a fast-paced, demanding environment.
Ability to maintain a high level of confidentiality due to security-sensitive issues.
Ability to deliver and demonstrate a high level of customer service.
In-depth familiarity with Windows operating systems, PC hardware and software, and TCP/IP LANs.
Operational familiarity with iOS and OS X.
Initiative and ability to work as a self-starter.
Three years of experience supporting technology in a fast-paced environment.
Three years of customer service experience.
Ability to work outside normal business hours for emergency issues.
Proficiency in both English and Cantonese.

Knowledge, Skills and Abilities:
• Proactive, good communication, problem-solving, planning, and organization skills
• Ability to multi-task and prioritize
• Basic knowledge of the end-to-end business processes in the functional areas assigned
• Ability to work independently, as well as collaboratively, within a team
• Problem-solving skills for difficult to complex issues
• PC hardware & software technical knowledge and ability to continuously learn while
operating in a fast-paced, demanding environment are necessary.
• Must be able to maintain a high level of confidentiality due to issues of security
• Deliver and demonstrate a high level of customer service.
• Demonstrated in-depth familiarity with Windows operating systems, PC
hardware/software, and TCP/IP LANs
• Demonstrated operational familiarity with iOS and OSX.
• Demonstrated initiative, be a self-starter.

Qualifications:
• 3 years supporting technology in a fast-paced environment
• 3 years customer service experience
• Able to work outside normal business hours for emergency issues
• Proficiency in both English and Cantonese

About the Company

systemsGo

IT services, project management, and support

systemsGo provides IT services and professional consulting for businesses, focusing on Tokyo and other parts of Asia. They help companies address IT needs by pairing with clients to reduce costs and boost efficiency, using a team of skilled engineers and project managers who tailor solutions based on each client’s business. Their approach combines training, experience, and a structured process, backed by an online tracking system that gives clients 24/7 visibility into every action taken on their behalf. What sets them apart is a strong emphasis on partnership, a commitment to customer service, top‑quality delivery through rigorous processes, and ongoing accountability and transparency. The company aims to create value for all stakeholders by understanding client needs, delivering practical IT solutions, and continually improving to raise efficiency and reduce costs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Tokyo, Japan
Founded: 1998

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