Host
$19.19/hr+ 401(k) Match
Entry
Rancho Palos Verdes, CA, USA
In Person
Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
- Must be able to speak, comprehend, and read English.
- Must have strong communication skills.
- Must be able to implement and uphold service standards.
- Must be able to interact with all associates and guests of the resort.
- Must be able to work well in stressful, high-pressure situations.
- Must be able to stand or walk for long periods of time.
- Must be available to work weekends.
Responsibilities
- Create the floor plan and map for managers' approval.
- Confirm new terrace and private party setup.
- Change and light candles in the front entrance and lounge area.
- Unlock side doors on arrival and the front door at opening time.
- Ensure enough clean menus are available for the evening and brunch.
- Check that iPads are updated and charged.
- Reconfirm reservations for the next day.
- Print VIP and special requests for the manager.
- Confirm tables are set for the correct number of guests.
- Update table statuses in OpenTable.
- Pull out chairs and present menus, tasting menus, and wine menus to guests.
- Introduce guests to their server.
- Communicate with the kitchen about guest counts and table wait times.
- Greet guests warmly and maintain a welcoming demeanor.
- Maintain cleanliness of work areas and the hostess stand throughout the day.
- Maintain a clean and professional uniform and personal appearance.
- Welcome and acknowledge guests according to company and Forbes standards.
- Anticipate and address guests' service needs.
- Check the restroom and restaurant perimeter every 30 minutes for cleanliness.
- Thank guests and open the front door for them.
- Perform other reasonable job duties as requested by supervisors.
- Adhere to departmental policies and procedures.
- Know the resort's current sustainability initiatives.
- Communicate effectively with peers, management, and front- and back-of-house employees.
- Maintain cleanliness in the immediate work area, general property, and perimeter.
- Follow company grooming, dress, and uniform standards.
- Be familiar with hotel services, features, and local attractions and activities to respond accurately to guest inquiries.
Desired Qualifications
- Two years of fine dining experience preferred.
- Hotel experience preferred.
- High school diploma preferred.
About the company
Terranea Resort runs an oceanfront retreat for vacationers, local visitors and private groups on Southern California's Palos Verdes Peninsula. Guests choose between hotel rooms and residential-style stays, including casitas and villas with kitchens and separate living areas for families or longer visits. Restaurants range from casual poolside meals to fine dining, while a spa, golf course and guided outdoor activities let guests build a stay around recreation as well as lodging. The resort earns money from overnight stays and separately booked dining and recreation services. Terranea opened in 2009 and is headquartered in Rancho Palos Verdes, California.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Rancho Palos Verdes, CA
Founded
2009
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Simplify's Take
What believers are saying
- Employees get development routes: Terranea invests in cross-training, professional memberships and management development programs.
- Wellness generates recurring income: Terranea sells annual spa memberships with enrollment fees and monthly dues.
- Large gatherings broaden demand: Terranea accommodates receptions for up to 1,500 guests across indoor and outdoor venues.
What critics are saying
- Guest-services leadership needs schedule flexibility: Terranea lists a 24-hour operation with weekend and holiday work.
- Managers face labor-cost scrutiny: Terranea's guest-services leadership role tracks weekly labor expenses and requires cost-control knowledge.
- Owners carry interest-rate exposure: Terranea's September 2026 refinancing uses a five-year floating-rate loan.
What makes Terranea Resort unique
- Open space shapes the property: Terranea leaves more than 75 acres of its site as natural landscape.
- Wildlife work becomes a guest experience: Terranea uses falconry for bird control and guided encounters.
- Site scarcity protects Terranea's position: Property broker JLL cites coastal development restrictions and a shortage of comparable sites.
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