Terranea Resort

Runs an oceanfront resort on the California coast

Host

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Part-timeRancho Palos Verdes, CA, USAIn-person

About the Job

Requirements

Must be able to speak, comprehend, and read English.
Must have strong communication skills.
Must be able to implement and uphold service standards.
Must be able to interact with all associates and guests of the resort.
Must be able to work well in stressful, high-pressure situations.
Must be able to stand or walk for long periods of time.
Must be available to work weekends.

Responsibilities

Create the floor plan and map, subject to manager approval.
Confirm new terrace and private-party setups.
Change and light candles in the front entrance and lounge area.
Unlock side doors upon arrival and the front door at opening time.
Ensure there are enough clean menus for the evening and brunch.
Check that iPads are updated and charged.
Reconfirm reservations for the next day.
Print VIP and special requests for the manager.
Confirm tables are set for the correct number of guests.
Update table statuses in OpenTable.
Pull out chairs and present menus, tasting menus, and the wine menu to guests.
Introduce guests to their server.
Communicate guest counts and table wait times to the kitchen.
Greet guests warmly and maintain a welcoming demeanor.
Maintain the cleanliness of work areas and the hostess stand throughout the day.
Keep uniform and personal appearance clean and professional.
Welcome and acknowledge guests according to company and Forbes standards.
Anticipate and address guests’ service needs.
Check the restroom and restaurant perimeter every 30 minutes to ensure cleanliness.
Thank guests and open the front door for them.
Perform other reasonable duties as requested by supervisors.
Adhere to departmental policies and procedures.
Know the resort’s current sustainability initiatives.
Communicate effectively with peers, management, and front- and back-of-house employees.
Maintain cleanliness of the immediate work area, property, and perimeter.
Follow the company’s grooming, dress, and uniform standards.
Be courteous to guests and coworkers.
Know hotel services and features and local attractions and activities to respond accurately to guest inquiries.

Desired Qualifications

Two years of fine-dining experience is preferred.
Hotel experience is preferred.
A high school diploma is preferred.

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance and monitoring service to ensure guest satisfaction.

Responsibilities

Create floorplan & map (managers approval)
Confirm new terrace and private party setup
Change and light candles in front entrance/lounge area
Unlock side doors on arrival and front door at opening time
Making sure we have clean and enough menus for the evening/brunch
Check IPads update and make sure they are charged
Reconfirm reservations for next day
Print VIP and special requests for manager
Confirm tables are set for the right amount of guests
Update status of tables and mark in Open Table accordingly
Pull out chair and present menus/tasting menus and wine menu for guests
Introduce the guests to server
Communicate with the kitchen regarding guests counts and length of wait for tables
Always smile and greet guests with a warm welcome
Maintain cleanliness of work areas and hostess stand throughout the day
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company and FORBES standards
Anticipate and address guests` service needs
Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
Thank guests with genuine appreciation and open front door
Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities:

Adhere to departmental policies and procedures
Know what sustainable initiatives Terranea is currently taking to adhere to the environment
Effectively communicate with peers, management, line and front of the house employees
Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
Be courteous to all guests and coworkers
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately

Qualifications

Energetic, enthusiastic and motivational individual
Must be able to speak, comprehend, and read English
Must have strong communication skills
Ability to implement and uphold service standards
Ability to interact with all associates and guests of the resort
Ability to work well in stressful, high-pressure situations
Must be able to stand or walk for long periods of time
Availability to work weekends

Experience, Education, & Licensure:

2 years of fine dining preferred
Hotel experience preferred
High School diploma preferred

Compensation

Base Pay Start Rate: $19.19/Hr.

We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Compensation: 19.19 to N/A (USD)

About the Company

Terranea Resort

Runs an oceanfront resort on the California coast

Terranea Resort runs an oceanfront retreat for vacationers, local visitors and private groups on Southern California's Palos Verdes Peninsula. Guests choose between hotel rooms and residential-style stays, including casitas and villas with kitchens and separate living areas for families or longer visits. Restaurants range from casual poolside meals to fine dining, while a spa, golf course and guided outdoor activities let guests build a stay around recreation as well as lodging. The resort earns money from overnight stays and separately booked dining and recreation services. Terranea opened in 2009 and is headquartered in Rancho Palos Verdes, California.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Rancho Palos Verdes, CA
Founded: 2009

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