Full-Time

Customer Success Manager

Smb, Remote

Updated on 5/16/2024

Highspot

Highspot

501-1,000 employees

Sales enablement platform with integrated analytics

AI & Machine Learning
Data & Analytics

Junior

Remote in Canada

Required Skills
Communications
Requirements
  • Proven ability to consult with customers at all levels of seniority
  • 2-3 years of consulting, services, customer success, or account management experience
  • Excellent communication skills (verbal, written, presentations)
  • Strong collaboration skills to influence and gain alignment across stakeholders
  • Ability to thrive in ambiguous situations and create structure
  • Prioritizes customer experience with a focus on satisfaction and retention
  • Believes in cultivating profitable customer relationships
  • Excited about using products to accelerate business goals
  • Loves learning about technical products
  • High level of integrity and desire to assist the team
  • Strong background in project management
Responsibilities
  • Customer Relationship Ownership
  • Strategic Account Planning
  • Value Realization

Highspot provides a comprehensive sales enablement platform integrating content management, sales plays, buyer engagement, training, coaching, and analytics to optimize customer conversations and drive repeatable revenue outcomes. The platform leverages native content and guidance, training, coaching, and engagement intelligence to empower sales teams and enhance performance.

Company Stage

Series F

Total Funding

$764.9M

Headquarters

Seattle, Washington

Founded

2012

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-14%

2 year growth

-1%

Benefits

Medical, dental, vision, disability, & life benefits

Group Retirement Savings Plan (RRSP)

Matching employer contributions (DPSP) with immediate vesting

3 Weeks of Paid Vacation

Generous Holiday Schedule

Quarterly Recharge Fridays

Flexible work schedules

Professional development opportunities

Discounted ClassPass membership

Access to coaches & therapists

2 Volunteer days per year