Senior Fraud Investigator

Description

Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:

1. Own development and maintenance of investigation-unit standards, procedures, playbooks, typology libraries, case templates, evidence requirements, quality controls, escalation paths, service levels, training, and control-testing protocols.
2. Lead Secondary Review of Investigative Case Summaries prior to client submission.
3. Lead the presentation of case summaries to external clients as the primary client liaison (whether their own case or not).

Overview:

The Senior Fraud Investigator serves as Vervent's investigations subject matter expert and primary liaison for B2B card program clients. This role leads complex fraud investigations, provides risk-based recommendations, identifies fraud trends, and develops scalable investigation standards, reporting, and quality controls to support fraud prevention and loss mitigation.

Why Vervent? Company Perks: 

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
• Beautiful local offices with on-site/hybrid options

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities:

• Lead complex investigations of confirmed, suspected, and attempted fraud.
• Determine fraud typologies, exposure, client impact, and recommended containment or recovery actions.
• Produce audit-ready case files and investigative documentation.
• Serve as the primary investigations liaison between Vervent and B2B card program clients
• Lead fraud trend analysis and provide recommendations for improving controls and reducing losses.
• Partner cross-functionally with Fraud Strategy, Compliance, Legal, Information Security, Product, and Technology teams.
• Act as the investigations SME for fraud methodologies, card operations, and client requirements.
• Develop and maintain fraud investigation procedures, documentation standards, quality controls, and training materials.

 #LI-VW1,  #LI-Hybrid 

Requirements

• Lead complex investigations of confirmed, suspected, and attempted fraud.
• Determine fraud typologies, exposure, client impact, and recommended containment or recovery actions.
• Produce audit-ready case files and investigative documentation.
• Serve as the primary investigations liaison between Vervent and B2B card program clients
• Lead fraud trend analysis and provide recommendations for improving controls and reducing losses.
• Partner cross-functionally with Fraud Strategy, Compliance, Legal, Information Security, Product, and Technology teams.
• Act as the investigations SME for fraud methodologies, card operations, and client requirements.
• Develop and maintain fraud investigation procedures, documentation standards, quality controls, and training materials.

  Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business: Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$65,250 - $87,000 per year