Full-Time
Application Support Analyst
Updated on 9/4/2026
Wilson Elser
1,001-5,000 employees
National defense litigation firm with 1,100+ attorneys
Compensation Overview
$85k - $105k/yr
New York, NY, USA
In Person
Bachelor's, Associate's
 IT Operations (1) |
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- An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is required; equivalent professional work experience will be considered.
- A minimum of 3 years of relevant hands-on experience in application support or legal technology systems is required.
- Experience supporting legal platforms such as iManage Cloud, the Intapp Risk Management Suite, and Litera One is required.
- Familiarity with litigation support, e-discovery, and docketing platforms such as Reveal/Logikcull, Milana/eDockets, or comparable systems is required.
- Proficiency in Microsoft 365 and common integrations for document and email management is required.
- Proficiency in cloud technologies, hybrid environments, and legacy on-premises infrastructure is required.
- Proficiency in collaboration platforms such as Box, Dropbox, SharePoint Online, and Microsoft Teams is required.
- A strong understanding of ITIL/ITSM frameworks and best practices for incident, problem, and change management is required.
- The ability to resolve end-user issues effectively and efficiently is required.
- Strong attention to detail, analytical skills, and problem-solving skills are required.
- Verbal and written communication skills and the ability to interact effectively with attorneys, legal staff, and IT colleagues at all levels are required.
- Experience interfacing with vendors and customers in a professional services environment is required.
- Resolve complex end-user support issues across the firm’s core legal technology platforms, including iManage Cloud, the Intapp Risk Management Suite, litigation support systems, and Litera One.
- Provide day-to-day Tier 2 application support, troubleshooting, and issue resolution for attorneys, legal staff, and business professionals.
- Train peers and end users on current and new application functionality to support adoption of supported platforms.
- Manage user access, roles, permissions, and ethical walls across supported applications.
- Support information governance policies, including document management, workspace provisioning, lateral transfers, and records retention.
- Interact with and support litigation management, e-discovery, and docketing systems that integrate with the firm’s technology ecosystem.
- Create, update, and maintain system documentation, runbooks, and standard operating procedures.
- Assist with data and case mapping across supported platforms.
- Apply ITIL/ITSM best practices for incident, problem, and user request management.
- Use JIRA and Confluence for ticketing, service management, and project work.
- Confer directly with end users to ensure a positive experience with supported applications and gather feedback for continuous improvement.
- Align with vendor release schedules and prepare end users for upcoming user-interface, feature, and functionality changes.
- Consult with IT management on application support strategy, user experience enhancements, and information governance best practices.
- Experience with ethical walls, legal holds, lateral transfers, and new business intake processes.
- Familiarity with legal financial systems such as Aderant Expert or comparable platforms.
- Relevant industry certifications such as iManage, ITIL, ISO 27001, or other IT certifications.
- Experience with additional legal industry tools such as iManage, BigHand, scanning solutions, or comparable platforms.
- Experience with the Microsoft Power Platform.
- Knowledge of information governance policies, non-invasive data governance frameworks, and ISO 27001 best practices.
- IT-related certifications such as iManage, ITIL, ISO 27001, CEDs, or similar.
- Curiosity and interest in legal technology and continuous improvement.
Wilson Elser is a defense litigation law firm with more than 1,100 attorneys handling defense and coverage matters for clients in local, state, and federal courts. The firm provides litigation, coverage, and trial services, frequently stepping in to take over unresolved matters from other firms and guiding cases to align with clients’ guidelines and terms. Its approach combines handling a high volume of matters (about 100,000 at any time) with tackling technically challenging cases. Compared with competitors, the firm distinguishes itself through its large national footprint, history of successful defense-oriented results, ability to parachute into ongoing cases, and a strong reputation as a leading defense counsel. The firm’s goal is to defend clients effectively across jurisdictions by delivering rigorous, term-aligned litigation strategies and achieving favorable outcomes on clients’ terms.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- June 16, 2026 added Sean Maraynes for medical malpractice and high-exposure casualty trials.
- April 20, 2026 brought Elizabeth Olson in Denver, strengthening design and construction work.
- August 20, 2026 named 123 attorneys to Best Lawyers 2027, supporting recruiting and client confidence.
What critics are saying
- February 2026 Houston sanctions hit Wilson Elser for discovery failures in the Toyota Center case.
- The same case faces a September 21, 2026 trial, extending reputational and fee exposure.
- Sustained sanctions or malpractice hits erode the defense-firm brand that sells to insurers.
What makes Wilson Elser unique
- Wilson Elser spans 43 offices and 1,000+ attorneys, specializing in defense litigation nationwide.
- Its 2026 promotions and lateral hires deepen casualty, healthcare, construction, and transportation benches.
- Chambers USA 2026 ranked nine departments, reinforcing credibility with insurers and corporate defendants.
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Benefits
401(k) Company Match
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Company News
Wilson Elser rehires trial attorney Sean Maraynes as partner. National law firm Wilson Elser has rehired veteran trial attorney Sean Maraynes as a partner in its Medical Malpractice & Health Care Practice. Maraynes, who previously served as of counsel with the firm before departing in 2019, returns after six years at a New York defense litigation firm. He joined Wilson Elser on June 15 and will be based in the firm's White Plains office, serving clients throughout the New York metropolitan area. "Sean is a skilled trial attorney with a proven track record of success, and his extensive experience in defending high-exposure casualty matters will be a significant asset to our medical malpractice and healthcare clients," Lori Semlies, co-chair of Wilson Elser's Medical Malpractice & Health Care Practice, said in a statement. Maraynes said Wilson Elser's reputation for representing businesses, hospitals and healthcare providers was a key factor in his decision to return. His practice focuses on defending physicians, businesses and nonprofit organizations in medical malpractice and catastrophic injury litigation. He has served as lead counsel in more than 40 trials involving wrongful death, medical malpractice, nursing home negligence, premises liability, construction litigation and New York Labor Law claims. Before joining private practice, Maraynes spent five years as an assistant district attorney in the Bronx County District Attorney's Office, where he prosecuted violent crimes including homicide cases. Maraynes earned his law degree from Cardozo School of Law and a bachelor's degree in sociology and criminology/criminal justice from the University of Maryland.
Wilson Elser has appointed Elizabeth Olson as a partner in its Denver office, bolstering the firm's Design Professionals and Construction practices. Olson joins from a regional litigation firm with over a decade of experience defending complex construction, design professional and commercial matters. The appointment strengthens Wilson Elser's Denver presence, where she will collaborate with Ryan Williams, the Denver-based co-chair of the firm's Design Professionals Practice. Olson's practice covers construction and design professional liability, premises liability, general casualty, contract disputes, commercial litigation, product liability and transportation. Olson holds a J.D. from Arizona State University's Sandra Day O'Connor College of Law and a B.A. in Economics and Ancient Mediterranean Civilisations from Rice University. She has represented clients in state and federal courts across Colorado and Arizona.
Kerkering, Barberio & Co. data breach exposes sensitive info for 4,179 individuals. March 17, 2026 Kerkering Barberio & Co. Affected by the data breach? You may be entitled to compensation. Submit a claim today. Kerkering, Barberio & Co., a certified public accounting firm based in Sarasota, Florida, disclosed a data breach that affected 4,179 people in the United States. The firm reported the breach to state attorneys general in March 2026, nearly 10 months after first discovering the incident. The company found the breach on May 27, 2025, according to its notification letters to consumers. It sent written notices to affected individuals on March 13, 2026. The types of personal information exposed were extensive, ranging from Social Security numbers and bank account details to passport scans, medical information and login credentials. Keep reading for more details. How the breach unfolded. On or around May 27, 2025, Kerkering discovered that an unauthorized person had gained access to four of the company's email accounts, according to the firm's notification letters. The firm isolated those email accounts and hired a third-party cybersecurity company to secure the accounts and investigate what happened. The forensic investigation found evidence that some of the firm's files had been accessed by the unauthorized actor. Based on those findings, the company brought in a separate data mining vendor to review the affected data. On March 6, 2026, the firm finalized its list of individuals to notify. That process took more than nine months from the date the breach was first discovered. The breach affected three Maine residents, 21 Massachusetts residents and four New Hampshire residents, according to filings with those states' attorneys general. According to the company's notification to consumers, the data that may have been accessed includes names, addresses, dates of birth, Social Security numbers, trust names and Social Security numbers, email addresses, home phone numbers, mobile phone numbers, bank account details, credit card numbers (including CVCs, expiration dates, credit card scans), driver's license numbers (scans, expiration dates), passport numbers (scans, expiration dates), login access info (username and password), medical reference numbers, private health member IDs, financial account information, health insurance information, medical information, biometric data, taxpayer identification numbers. What Kerkering did in response. After discovering the breach, the firm disconnected all access to the impacted email accounts, changed administrative credentials, restored operations in a secure mode and enhanced its security measures. The company also stated it will continue to take steps to reduce the risk of future harm. Kerkering hired the law firm Wilson Elser Moskowitz Edelman & Dicker LLP to handle the breach response and regulatory notifications. The company also engaged a third-party notification vendor to help with the process of alerting affected individuals. The firm is offering all affected individuals 12 months of free credit monitoring and identity theft restoration services through Cyberscout, a TransUnion company. These services include single bureau credit monitoring, a single bureau credit report and a single bureau credit score. The company set up a toll-free call center for people with questions. Affected individuals can call 1-833-297-3832, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, excluding national holidays. Steps to take if your information was exposed. Freeze credit reports. With Social Security numbers exposed, placing a credit freeze with all three major credit bureaus is one of the most important steps. A credit freeze prevents new accounts from being opened in a person's name. It is free to place and lift. Contact each bureau separately: * Experian: 1-888-397-3742 or www.experian.com/freeze/center.html * Equifax: 1-888-298-0045 or www.equifax.com/personal/credit-report-services * TransUnion: 1-800-916-8800 or www.transunion.com/credit-freeze Place a fraud alert. A fraud alert tells lenders to verify a person's identity before extending new credit. It is free and lasts one year. Contacting one bureau is enough, as that bureau will notify the other two. Request an IRS Identity Protection PIN. Because Social Security numbers and taxpayer identification numbers were exposed, tax-related identity theft is a real concern. The IRS allows any taxpayer to request an Identity Protection PIN, which prevents someone else from filing a tax return using their Social Security number. Monitor bank and credit card accounts closely. With bank account details, credit card numbers, CVCs and expiration dates exposed, affected individuals should review their financial statements carefully for any unauthorized transactions. Change passwords immediately. Anyone who used the same password for other accounts should change those passwords right away. Watch for phishing attempts. Affected individuals should be cautious about emails, phone calls or texts that reference this breach or ask for additional personal details. Scammers sometimes use stolen data to craft convincing phishing messages. Monitor health insurance statements. Affected individuals should review their Explanation of Benefits statements for any services they did not receive. Check credit reports regularly. Everyone is entitled to free credit reports, which can be obtained at www.annualcreditreport.com or by calling 1-877-322-8228. Reviewing these reports can help people spot accounts or inquiries they do not recognize. Report suspected identity theft. If anyone notices signs of identity theft, they should report it to local law enforcement and their state attorney general's office. They can also file a complaint with the Federal Trade Commission at www.identitytheft.gov or by calling 1-877-438-4338. Submit your claim to the law firm handling this investigation. Types of INFORMATION affected * Names * Social Security Numbers * Dates of Birth * Addresses * Government IDs * Medical Info * Financial Info Sources. Disclosures Breach summary. Affected Entity Consumers Notification date Breach Discovered Date May 27, 2025 Data breach settlements. Open for Claims
False flag alert: silverstein lands 24K-SF lease at l.a.'s U.S. Bank Tower. Silverstein Properties has secured a new full-floor lease at its 72-story skyscraper in Los Angeles, hot on the heels of its 2 million-square-foot lease deal at 2 World Trade Center in New York City. The landlord inked a 24,416-square-foot lease with law firm Wilson Elser at U.S. Bank Tower, at 633 West Fifth Street in Downtown Los Angeles, Commercial Observer has learned. Wilson Elser will occupy the entire 31st floor at the tower and will relocate from its current office, at nearby City National Plaza, later this year. Silverstein Properties was represented in-house by Harlan Strader, as well as JLL's Jaclyn Ward, James Malone, Marin Turney and Sarah Hancock. Cushman & Wakefield's Ryan Hoopes, Tom Sutherland and Luke Raimondo represented the tenant. Other tenants at U.S. Bank Tower include U.S. Bank, KPMG, McKinsey & Company, Marsh & McLennan, Lincoln International, Sompo International and King & Spalding.
US law firm Wilson Elser has appointed Thomas Dunlap, a former senior official at the Federal Motor Carrier Safety Administration (FMCSA) and the National Transportation Safety Board (NTSB), as of counsel in its Washington, D.C. metro office.Dunlap will help lead emergency response services for a ke...