Front Desk and Activation Intern

Are you naturally warm, engaging, and comfortable interacting with people from all walks of life? We’re looking for a Learning Community Front Desk Intern with exceptional interpersonal skills, a welcoming presence, and a professional attitude. You should be vibrant, respectful, and confident in creating positive first and lasting impressions.

This role requires emotional intelligence, cultural awareness, and the ability to remain composed under pressure. If you’re reliable, eager to learn, and thrive in a dynamic, people-centred environment, we’d love to hear from you!!

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving digital world. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles across tech, creative and entrepreneurship industries.

We achieve this by:

• Providing young professionals with access to the most in-demand skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of professionals that supports them at all stages of their career journey. 

Our impact thus far:

Our impact thus far: 

• 347k+ graduates since 2020 
• 257k youth in work
• 31k youth starting own ventures 
• 60k youth in jobs created by entrepreneurs 

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

Position: Front Desk and Activation InternDepartment: Learning Experience and RecruitmentReports To: Learning Community Experience SpecialistDuration: 3 monthsLocation: ALX Hub, Johannesburg, South AfricaTime Commitment: 40 hours per week

The Front Desk and Activations Intern serves as the primary customer service representative for the ALX Hub, supporting the Learner Experience and Recruitment teams in creating a welcoming, engaging, and well-managed hub environment. You will be the first point of contact for our learners, alumni and visitors. This role blends traditional front desk responsibilities with learner support—ensuring every learner feels welcomed, guided, and cared for throughout their journey with us.

This role is vital in maintaining communication and the interface between learners and the organisation. The intern will provide support for hub events, daily communication and nudges as well as learner led and recruitment activities within the hub, providing continuity and retention of learners across all programs.

Specific Responsibilities

Front Desk and Hub Operations Duties:

• Greet learners, alumni, guests, and visitors with warmth and professionalism.
• Create, send and answer emails and walk-in inquiries.
• Manage front desk operations, including sign-in registers and scheduling.
• Maintain a clean, organised, and welcoming reception area.
• Support tour and hub visits and information provision for Hub navigation.
• Identify opportunities to connect visitors with relevant programs.
• Conduct weekly hub walkthroughs and stock takes, reporting any issues or supply needs to Learner Experience Specialist.
• Support the planning and delivery of hub activities, events, and learner engagement initiatives.
• Promote upcoming hub activities and recruitment events, and assist with outreach and inquiries from prospective learners.
• Support learner-led activities within the hub.

Learner and Recruitment Support Duties:

• Assist with basic technical support for learners on LMS.
• Assist learners with general queries about programs, schedules, and resources.
• Provide guidance on registration, onboarding, and program processes.
• Help direct learners to the right staff members or support services.
• Offer encouragement and support to ensure learners feel confident and engaged.
• Promote upcoming hub activities and recruitment events, and assist with outreach and managing inquiries from prospective learners.

Administrative Support:

• Support the team with clerical tasks such as data entry.
• Assist in coordinating and setting up events, workshops, or learner activities when required.
• Prepare and distribute communication materials (notices, reminders, etc).

Skill Requirements - Essential

• Welcoming, friendly, and approachable personality.
• Currently enrolled in an ALX program or a graduate.
• Strong academic performance and professional presentation.
• Excellent verbal and written communication skills in English.
• Professional appearance and demeanour suitable for front-desk.
• Strong interpersonal skills and the ability to build rapport with diverse visitors.
• Basic computer literacy, including Microsoft Office and email systems.
• Exceptional organisational skills and attention to detail.
• Ability to multitask and manage competing priorities in a busy environment.
• Ability to handle conflict, remain calm and professional under pressure.
• Reliability and punctuality for a consistent Hub presence.
• Cultural sensitivity and ability to work with diverse cultures.

Skill Requirements - Preferable

• Strong problem-solving skills for handling learner and visitor inquiries and challenges.
• Proactive mindset and willingness to take initiative.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type

This role is an Internship position