Systems Integration Advisor

Req ID: 389362 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).

Role Overview

We are seeking a Senior Kronos  Workforce Management Functional Consultant with 8+ years of experience to support a global AMS engagement. The consultant will play a key role in transitioning the application from the incumbent support team to NTT DATA, stabilizing operations, and driving the service through steady state into continuous improvement.

The ideal candidate should have strong functional expertise in /Kronos Workforce Management, production support experience, and the ability to work closely with business stakeholders to resolve issues, optimize business processes, and deliver enhancements while ensuring SLA compliance.

Key Responsibilities

Transition & Knowledge Transfer

• Participate in transition planning and knowledge transfer from the incumbent support provider.
• Review existing business processes, configurations, integrations, and support documentation.
• Validate Standard Operating Procedures (SOPs), Knowledge Base (KB) articles, and support runbooks.
• Identify transition risks, dependencies, and improvement opportunities.
• Support service readiness activities before steady-state operations.

AMS Production Support

• Provide Level 2 and Level 3 functional support for Kronos/ Workforce Management.
• Troubleshoot production issues and ensure timely resolution in accordance with agreed SLAs.
• Analyze recurring incidents and perform Root Cause Analysis (RCA) with preventive action plans.
• Support payroll processing, timecard validation, scheduling issues, accruals, and workforce policy configurations.
• Coordinate with technical teams, HR, Payroll, and business users to resolve complex issues.
• Participate in incident, problem, change, and release management activities.

Functional Expertise

Support one or more of the following modules:

• Time & Attendance
• Advanced Scheduling
• Workforce Scheduler
• Accruals & Leave Management
• Labor Activities
• Workforce Analytics
• Attendance Policies
• Device Management

Enhancements & Continuous Improvement

• Gather and analyze enhancement requests from business stakeholders.
• Recommend /Kronos best practices to improve workforce management processes.
• Prepare functional specifications for enhancements.
• Support testing activities including SIT, UAT, and regression testing.
• Drive automation and process optimization initiatives to improve operational efficiency.
• Identify opportunities to reduce manual effort and improve service quality.

Governance & Service Delivery

• Participate in daily operational meetings, weekly service reviews, monthly governance meetings, and Quarterly Business Reviews (QBRs).
• Provide updates on incidents, problems, risks, enhancement requests, and service improvements.
• Ensure SLA, KPI, and customer satisfaction targets are consistently achieved.
• Maintain documentation, knowledge repositories, and support procedures.

Required Skills

• 8+ years of experience supporting /Kronos Workforce Management solutions.
• Strong expertise in Time & Attendance and Scheduling modules.
• Experience supporting payroll integrations and workforce compliance.
• Strong incident management and problem-solving skills.
• Experience in ITIL-based AMS support environments.
• Knowledge of SLA and KPI-driven service delivery.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• /Kronos Certification preferred.
• ITIL Foundation Certification preferred.
• Experience supporting global workforce management environments.
• Exposure to ServiceNow, Jira, Azure DevOps, or similar ticketing tools.

Additional Requirements 

• Flexibility to support business-critical activities, including payroll processing, financial close cycles, production deployments, system upgrades, and critical production incidents outside regular business hours, as required.
• Experience working in Application Management Services (AMS) engagements covering Transition, Stabilization, Steady State Operations, and Continuous Improvement.
• Strong understanding of ITIL processes, including Incident, Problem, Change, Knowledge, Service Request, and Release Management.
• Demonstrated ability to drive service improvements, operational excellence, automation initiatives, SLA compliance, and customer satisfaction in an enterprise support environment.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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