Scheduler Lead

Where You’ll Work

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists, three cardiothoracic surgeons and three vascular surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Job Summary and Responsibilities

Job Summary:

Responsible for understanding all functions of cardiology scheduling in order to provide leadership with high level cross coverage ability and enhanced quality within the department.  Responsible for providing new hire training and continued on-the-job training to all scheduling staff.  Serves as the primary back-up to supervisor coverage.

Essential Responsibilities:

• Responsible for training all scheduling staff to ensure understanding of all processes and efficiencies.
• Responsible for assigned reports and projects for department.
• Active supervisor when supervisor is unavailable.
• Responsible for having a working understanding of all check in and check out processes.
• Responsible for having a working understanding of order facilitator, EP scheduling duties, and all specialty scheduling within cardiology.
• Responsible for improved quality within the department through various quality checks and trainings.
• Working knowledge of imaging orders and the compliance related to order.
• Ability to cross cover in all areas of scheduling and at all locations.
• Review all open tasks for scheduling within the practice management system to assist leadership with resolution to maintain patient care and satisfaction.
• Responsible for optimizing physician schedules to improve patient access, reduce no show rates, and decrease missed opportunities.
• Responsible for presenting data in staff meetings to assist in ongoing training for staff.
• Proactive participation in ensuring appropriate patient access into the practice.

Job Requirements

Required

• High School Graduate or
• High School GED and
• One or more years in a medical office environment and
• None, upon hire