Field Service Technician

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Join Luminator as a Field Service Technician – Stationary Signs, that will be responsible for the inspection, preventive maintenance, troubleshooting, repair, and support of Luminator stationary transit equipment installed at bus shelters, passenger stops, transit stations, and other fixed customer locations. As a key representative of the company, the technician builds positive relationships with customers and collaborates with internal teams to uphold service excellence. The goal is to drive service excellence that improves customer satisfaction, maximizes customer retention, and increases profitability.
Success in this position requires strong, exceptional communication skills, and the ability to manage multiple priorities in a customer-focused environment. You will ensure contractual commitments are met and service objectives are delivered efficiently and cost-effectively.

Additionally, you will serve as the local technical expert for Luminator products and best practices providing guidance, troubleshooting support, and continuous improvement recommendations that help our customers maximize the value of their investment.

What You’ll Do
Stationary System Maintenance & Repair

• Perform preventive and corrective maintenance on stationary systems at bus shelters, passenger stops, transit stations, and other fixed locations.
• Inspect, test, troubleshoot, repair, and replace electronic and electromechanical equipment, including hardware, software, communications, networking, power, and connectivity issues.
• Verify proper system operation following repairs; perform required configuration, firmware, or software updates and escalate unresolved technical issues through established support processes.

Daily Route & Field Operations

• Review assigned service appointments and work orders, plan daily routes, and adjust priorities based on geography, customer needs, equipment failures, weather, access, and service commitments.
• Safely operate a company service vehicle and travel between multiple service locations while maintaining required tools, test equipment, replacement parts, PPE, and materials.
• Work independently throughout the assigned territory while maintaining communication with Field Service leadership regarding access issues, changing priorities, and incomplete work.

Work Order Documentation & Reporting

• Review and manage assigned work through Salesforce Field Service Mobile and applicable Field Service applications, maintaining accurate service status throughout the workday.
• Document preventive and corrective maintenance performed, including reported issues, troubleshooting, corrective actions, parts used, test results, equipment status, serial numbers, and required photographs.
• Complete work orders promptly and clearly document unresolved conditions and required follow-up work.

Customer Service & Communication

• Professionally represent Luminator and maintain a customer-focused approach while working independently at customer and public transit locations.
• Communicate with customer personnel, dispatch, operations, Technical Support, Field Service leadership, and other internal departments regarding equipment status, repairs, and unresolved issues.
• Coordinate additional technical support, engineering assistance, parts, or follow-up service when required.

Inventory & Equipment Management

• Maintain an organized inventory of assigned replacement parts, tools, test equipment, consumables, and mobile/trunk stock.
• Ensure required parts and equipment are available for scheduled field work and accurately account for items installed, removed, returned, or transferred.
• Maintain company-issued tools, electronic devices, test equipment, and service vehicles in safe, orderly, and working condition.

Safety & Compliance

• Follow company safety policies, customer site requirements, traffic laws, and applicable regulations, including proper use of PPE and safe work practices.
• Maintain awareness of traffic, pedestrians, weather, environmental conditions, and other hazards, and properly secure work areas to protect employees, customers, passengers, and the public.
• Maintain required driving qualifications and promptly report unsafe conditions, vehicle incidents, damaged equipment, or other safety concerns.
• Perform all other duties as assigned by management in a professional and efficient manner.

Education:  High School diploma or GED required. Technical school, electronics training, low-voltage systems training, or equivalent military technical training preferred.

Experience:  Previous experience with electronics, electrical systems, low-voltage equipment, communications systems, networking, signage, passenger information systems, or field service preferred. Previous transit industry experience is beneficial but not required. Experience performing independent field work across multiple customer locations is preferred.

Other Requirements:

• Clean DMV record and valid Driver License.
• Proficiency with electrical systems, automotive wiring, voltmeters, and small tools.
• Strong interpersonal skills to handle demanding situations and deliver exceptional service.
• Ability to diagnose, resolve, and communicate complex technical issues effectively.
• Ability to read schematics and wiring diagrams preferred.
• OSHA training a plus.
• Exceptional organization and time management skills.
• Driven, self-starter with a sense of urgency and customer focus.
• Ability to adjust to changing priorities, and at times work under pressure.
• Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.

Certificates & Licenses:  N/A
Computer Skills: Proficiency with other Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint. Proficiency with mobile

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Luminator is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. The responsibilities and requirements listed are intended as a general guide and are not an all-inclusive description of the role.