All Accor

Global hotel management, franchising, loyalty program

Guest Services Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMabalacat, PhilippinesNo salary listedIn-person

About the Job

Requirements

A Diploma in Hospitality Management is preferred.
Additional certification(s) in Tourism management are advantageous.
A minimum of 4–5 years of relevant experience in hotel operations, specifically Front Office or Guest Services, is required.
Good reading, writing, and oral proficiency in English is required.
Working knowledge of Microsoft Office 360 applications is required.
Proficiency in Opera PMS is required.
Professionalism, sound human resources management capabilities, and business acumen are required.
Strong leadership, interpersonal, and training capabilities are required.
Service orientation, attention to detail, and creative problem-solving are required.
Excellent written and verbal English communication is required.
Ability to build rapport and teamwork across departments, with cultural awareness and adaptability, is required.
Ability to remain calm, courteous, and guest-focused under pressure and exercise sound judgment in difficult situations is required.
Alignment with the Accor capability framework, including an open mindset, support for team spirit, contribution to positive guest experiences, and consistent delivery of excellence, is required.

Responsibilities

Lead the day-to-day Guest Services and lobby operation.
Ensure seamless Front Office service delivery, maximum guest satisfaction, and the safety and security of guests, colleagues, and hotel property.
Serve as the on-duty representative of Senior Management in the lobby and public areas.
Resolve guest issues with tact, speed, and brand-aligned service excellence.

Desired Qualifications

A Diploma in Hospitality Management is preferred.
Additional certification(s) in Tourism management are advantageous.

Job Description

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby
operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the
safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty
representative of Senior Management in the lobby and public areas, resolving guest issues with
tact, speed, and brand‑aligned service excellence

Qualifications

Knowledge and Experience
• Diploma in Hospitality Management preferred
• Additional certification(s) in Tourism management will be an advantage
• Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest
Services)
• Good reading, writing and oral proficiency in English language
• Working knowledge of MS Office 360 applications
• Opera PMS Proficiency
• High degree of professionalism with sound human resources management and business
acumen capabilities

Competencies
• Strong leadership, interpersonal, and training capabilities.
• Service-oriented with excellent attention to detail and creative problem-solving.
• Excellent written and verbal English communication.
• Builds rapport and teamwork across departments; culturally aware and adaptable.
• Calm, courteous, and guest-focused under pressure; exercises sound judgment with
difficult situations.
• Aligned with Accor capability framework:
o I act with an open mindset.
o I actively support a good team spirit.
o I actively contribute to a positive guest experience.
o I consistently deliver excellence.

Additional Information

What is in it for you;

Employee benefit card offering discounted rates in Accor Hotels worldwide
Competitive compensation package
Company discounts in room rates and F&B outlets
Free meal, free shuttle, free uniform
Life and accident insurance and HMO benefit

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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