Solutions Architect
Ecosystems Team
Posted on 3/22/2024
Square

10,001+ employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.
Consulting
Energy
Social Impact
Financial Services
Consumer Goods

Company Stage

N/A

Total Funding

$601.2M

Founded

2009

Headquarters

Oakland, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

17%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 10+ years of experience in a technical customer-facing role, such as solution engineering, technical sales, or consulting
  • Technical background, with experience in software development, systems integration, and cloud technologies
  • Experience establishing communication and engagement with prospects, with the ability to explain complex technical concepts to non-technical audiences
  • Experience digging into prospects' pain points and validating the issues they're facing with customers and collaborate with cross-functional teams
  • Experience with open source software and SDKs is a plus
  • Understanding of technical architectures in payment companies, including knowledge of security protocols, data encryption, and compliance standards
  • Familiar with 2 or more of: Java, Javascript, Swift, Kotlin, Golang. Willing to learn and adapt to programming languages to match SDKs up with users
  • Familiarity with payment processing, digital wallets, and financial technology
  • Experience in pre-sales engineering for enterprise software
  • Interest and curiosity in emerging tech around decentralized systems, stablecoin, Bitcoin and generative AI is a strong plus
Responsibilities
  • Serve as the primary technical point of contact for our first customers, providing expert guidance and support throughout the initial engagement and implementation process
  • Collaborate with the engineering team to understand product capabilities and limitations, and communicate these effectively to customers
  • Work closely with customers to understand their business needs and technical requirements, and translate these into actionable engineering tasks
  • Lead the development of custom solutions and integrations to meet customer needs, working hands-on with the engineering team to ensure successful delivery
  • Provide technical training and support to customers, ensuring they are able to effectively use and benefit from our solutions
  • Gather customer feedback and work with the engineering team to continuously improve our products and services
  • Understand technical architectures commonly used in payment companies and be able to design scalable and secure solutions
  • Lead SDK implementations and provide guidance on best practices for using Rust, Swift, Kotlin, and Go in payment applications
  • Manage the end-to-end project lifecycle of implementation projects, from planning and execution to delivery and post-launch support
  • Make use of emerging tech such as generative AI to speed up implementations and proof of concepts with customer systems and SDKs