Job Description

We are seeking an experienced Partner Engineer to join our team. You will be responsible for bridging the gap between our engineering team and our first customers. You will help understand customer needs, translate technical requirements, and ensure that our solutions exceed customer expectations. You will drive implementation projects for our open source solutions and work with our TBD ecosystem to understand participants’ architectures. We expect you to come in and learn quickly and be willing to operate as an individual contributor, but have the experience and capabilities to eventually start to build and lead a team.

You will report to the Head of Ecosystems at TBD.

Key Responsibilities

• Serve as the primary technical point of contact for our first customers, providing expert guidance and support throughout the initial engagement and implementation process

• Collaborate with the engineering team to understand product capabilities and limitations, and communicate these effectively to customers

• Work closely with customers to understand their business needs and technical requirements, and translate these into actionable engineering tasks

• Lead the development of custom solutions and integrations to meet customer needs, working hands-on with the engineering team to ensure successful delivery

• Provide technical training and support to customers, ensuring they are able to effectively use and benefit from our solutions

• Gather customer feedback and work with the engineering team to continuously improve our products and services

• Understand technical architectures commonly used in payment companies and be able to design scalable and secure solutions

• Lead SDK implementations and provide guidance on best practices for using Rust, Swift, Kotlin, and Go in payment applications

• Manage the end-to-end project lifecycle of implementation projects, from planning and execution to delivery and post-launch support

• Make use of emerging tech such as generative AI to speed up implementations and proof of concepts with customer systems and SDKs
   

Qualifications

• 10+ years of experience in a technical customer-facing role, such as solution engineering, technical sales, or consulting

• Willingness to come in as an individual contributor, but with the chops to build and lead a team

• Technical background, with experience in software development, systems integration, and cloud technologies

• Experience establishing communication and engagement with prospects, with the ability to explain complex technical concepts to non-technical audiences

• Experience digging into prospects’ pain points and validating the issues they’re facing with customers and collaborate with cross-functional teams

• Experience with open source software and SDKs is a plus

• Understanding of technical architectures in payment companies, including knowledge of security protocols, data encryption, and compliance standards

• Familiar with 2 or more of: Java, Javascript, Swift, Kotlin, Golang. Willing to learn and adapt to programming languages to match SDKs up with users.

• Familiarity with payment processing, digital wallets, and financial technology

• Experience in pre-sales engineering for enterprise software 

• Interest and curiosity in emerging tech around decentralized systems, stablecoin, Bitcoin and generative AI is a strong plus

If you are a solution-oriented engineer with a passion for customer success, a deep understanding of payment architectures, and a track record of delivering high-quality customer implementations, we encourage you to apply for this exciting opportunity.