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Société Générale de Surveillance

Testing, inspection, and certification services globally

Quality Analyst

Internal Audit & ControlsConfirmed live in the last 24 hours
Full-timeGuatemala City, GuatemalaNo salary listedIn-person

About the Job

Requirements

  • Professional education in administrative careers, engineering, project management, or related fields.
  • Training in audits, such as ISO or other applicable standards.
  • Knowledge of quality management systems.
  • Intermediate to advanced Excel skills.
  • Ability to prepare executive reports.
  • Training in data analysis or Power BI.
  • Knowledge of KPI management.
  • Intermediate English proficiency.
  • Two years of experience managing quality and safety management systems.
  • Effective communication, organization and planning, attention to detail, analytical thinking, results orientation, proactivity, teamwork, and follow-up capability.

Responsibilities

  • Develop, implement, and maintain the local quality manual, procedures, instructions, workflows, and forms that support international accreditation, global corporate requirements, and the local management system for Business Assurance products.
  • Communicate and ensure implementation of document changes with the Division team.
  • Communicate document changes to the audit team and ensure management-system documents are updated and distributed through local SharePoint.
  • Ensure proper filing and maintenance of management-system records.
  • Maintain and manage quality-management and divisional health-and-safety KPIs.
  • Prepare, update, review, and send the Business Assurance dashboard.
  • Issue required CertIQ, Digiapp, and Power BI reports to monitor planning and execution of certification and second-party audit operations.
  • Monitor processing of audit packages at the accredited subsidiary through issuance of each client's certificate to ensure turnaround times.
  • Review, control, and report operational management indicators and auditor delivery times.
  • Monitor required qualifications, courses, and training for employees and subcontractors.
  • Monitor administrative and technical review of audit packages and timely handling of queries at the appropriate stages.
  • Plan and ensure execution of internal audits of Business Assurance quality management systems.
  • Support audits and monitoring of accredited subsidiaries at Level 2 and Level 3 together with the Certification and Operations Manager.
  • Participate in ensuring the Business Assurance division meets accrediting-office requirements.
  • Document and follow up on identified MIRs through their closure.
  • Register and follow up on complaints from clients and interested parties through resolution with the responsible Business Assurance product personnel.
  • Schedule and ensure completion of management reviews for Business Assurance.
  • Design, implement, and analyze customer satisfaction surveys for all Business Assurance products.
  • Participate in updating the division's risk matrix and monitor completion of established risk-control and mitigation actions.
  • Conduct customer and internal audits and training courses.
  • Present and analyze periodic customer satisfaction survey results, prepare improvement plans, and follow up with the Business Assurance Business Manager.
  • Serve as superuser for IT tools and programs for the certification sector.
  • Perform other assigned duties.
  • Know and act in accordance with the SGS Integrity Code.

Desired Qualifications

  • Training in continuous improvement and process management.

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size
10,001+
Company stage
IPO
Headquarters
Geneva, Switzerland
Founded
1878

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