Full-Time

Customer Success Manager

Growth

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Cloud-based omnichannel support operations platform

Data & Analytics

Mid

San Francisco, CA, USA + 1 more

Required Skills
SQL
Requirements
  • 2+ years of experience in customer-facing, highly strategic, operational, and analytical environments
  • Experience with SQL or similar query language
Responsibilities
  • Oversee a large portfolio of SMB customers
  • Foster operational rigor within our SMB customer team
  • Maintain and build systems for metrics tracking and operational cadence
  • Lead strategic initiatives to improve SMB go-to-market machine
  • Drive growth, net revenue retention, and product adoption
  • Lead customer office hours and build community among SMB customers
  • Represent the voice of SMB customers in product development

Assembled offers a cloud-based, omnichannel Support Ops platform that enables workforce and vendor management, real-time performance monitoring, and data-driven decision-making for exceptional customer experiences. The platform leverages open APIs, integrations with key tools, and configurable forecasting models to optimize support operations for modern organizations.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

5%

1 year growth

24%

2 year growth

50%

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend