NetSuite Business Systems Consulting Senior Manager

WHO WE ARE

Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices — located in the fastest growing cities in the US — are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC(doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.

Job Summary

We’re Elliott Davis, and we’re revolutionizing what it means to work in the public accounting field. Around here we may do the work of accountants, but we think like startup entrepreneurs, social do-gooders and community leaders.

As part of the Elliott Davis team, you’ll get hands-on experience working alongside some of the leading experts in the financial and consulting field, while enjoying the freedom and autonomy to manage your career and make a positive impact on the world. Our Consulting practice is fast-growing and we are eager for you to be part of this growth!

The NetSuite Business Systems Consulting Senior Manager is a senior client-service role responsible for the successful delivery of a portfolio of business systems engagements. This role leads complex NetSuite implementations while providing oversight and direction across a portfolio.

This leader provides oversight and hands-on delivery from opportunity shaping and solution design through implementation, go-live, and stabilization. The Senior Manager develops project leaders, maintains executive client relationships, assures delivery quality, manages portfolio risk and resource needs, and supports implementation delivery alongside project teams as needed.

Success in this role means a healthy and predictable project portfolio, trusted client relationships, consistent implementation quality, strong project leaders, disciplined financial management, and measurable contribution to new and expanded client opportunities.

Responsibilities

Portfolio and Delivery Leadership

• Oversee a portfolio of NetSuite and related business systems engagements, provide hands-on implementation support alongside project teams, and own project plans and execution.
• Guide engagements across discovery, solution design, configuration, data conversion, testing, training, deployment, and stabilization.
• Support the seamless handoff of implemented projects to the Optimization/Ongoing Support practice.
• Confirm that project plans, governance, decision rights, approval points, and client responsibilities are clear and actively managed.
• Support and lead implementation workstreams to assist project teams as needed.
• Lead or support recovery planning for at-risk engagements, including corrective actions, ownership, client communication, and follow-through.

Solution and Quality Leadership

• Provide hands-on support and review of solution designs, business process recommendations, configuration decisions, integrations, data conversion approaches, reporting strategies, test plans, cutover plans, and support transition plans.
• Ensure proposed solutions align with client objectives, accounting requirements, operational processes, internal controls, scalability needs, and the capabilities of NetSuite and connected applications.
• Promote consistent use of practice methodologies, templates, quality checkpoints, documentation standards, and approval gates.
• Apply sound judgment to complex issues involving financial workflows, general ledger design, reporting, inventory, transaction processing, integrations, and third-party applications.
• Balance standard platform capabilities with justified extensions and clearly communicate tradeoffs, risks, dependencies, and support implications.

Client and Stakeholder Leadership

• Build trusted relationships with executive sponsors, finance leaders, operational stakeholders, and project teams across multiple client engagements.
• Facilitate clear decisions on objectives, scope, priorities, roles, risks, and change impacts.
• Provide concise portfolio- and engagement-level communications that make project health, decisions, risks, financial status, and next steps transparent.
• Manage escalations with professionalism, accountability, and a solutions-oriented approach while protecting long-term client relationships.
• Advise clients on business process improvement and technology enablement beyond immediate software configuration.

Financial and Commercial Management

• Oversee engagement economics across the assigned portfolio, including budgets, forecasts, utilization, billing readiness, margin, change control, and collection-related coordination.
• Review statements of work, proposals, estimates, assumptions, exclusions, engagement letters, and change orders for delivery feasibility and commercial clarity.
• Ensure scope changes are identified early, quantified appropriately, documented, approved, and incorporated into delivery plans.
• Partner with practice leadership to improve portfolio predictability, delivery leverage, staffing models, and profitability.

People Leadership and Practice Development

• Develop Managers, Seniors, Associates, and other project team members through coaching, delegation, structured feedback, and exposure to increasingly complex responsibilities.
• Participate in staffing, performance discussions, recruiting, onboarding, succession planning, and capability development for the NetSuite team.
• Contribute to reusable assets, implementation standards, knowledge sharing, certification planning, and continuous improvement of the BSC delivery model.
• Collaborate across service lines and departments to bring the right expertise to client needs.

Opportunity and Market Development

• Identify follow-on opportunities through strong delivery, client trust, and understanding of business needs.
• Support or lead discovery conversations, solution shaping, demonstrations, proposal development, scoping, estimating, and pursuit presentations.
• Maintain relationships with prospects, referral sources, alliance partners, and existing clients.
• Contribute to new offerings, market positioning, thought leadership, and growth strategies for NetSuite and the broader BSC practice.

Requirements

• Bachelor's degree in accounting, business, information systems, computer science, management, or a related field, or equivalent relevant experience.
• Substantial experience delivering ERP or financial systems consulting engagements, including responsibility for complex implementations and client outcomes.
• Demonstrated experience leading multiple NetSuite implementations through discovery, solution design, configuration, testing, go-live, and post-go-live support.
• Experience leading implementation teams and overseeing multiple concurrent engagements.
• Strong accounting and financial process knowledge, including financial statements, general ledger, transaction processing, and operational reporting.
• Ability to manage project budgets, forecasts, timelines, scope changes, risks, and executive client communications.
• Excellent written, verbal, facilitation, and executive communication skills.
• Strong working knowledge of Excel and familiarity with third-party applications that integrate with ERP and financial systems.
• Active NetSuite certification, such as Administrator or ERP Consultant.
• Prior professional services or consulting experience.

Preferred but not Required

• Business development experience, including discovery, scoping, estimating, proposal development, and expansion of existing client relationships.
• Experience with NetSuite SuiteProjects, Advanced Revenue Management, and Services Industries.

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WHY YOU SHOULD JOIN US

We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.
That's right – all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being: 
•    generous time away and paid firm holidays, including the week between Christmas and New Year’s
•    flexible work schedules
•    16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid  and caregiver leave (once eligible) 
•    first-class health and wellness benefits, including wellness coaching and mental health counseling
•    one-on-one professional coaching
•    Leadership and career development programs
•    access to Beyond:  a one-of-a kind program with experiences that help you expand your life, personally and professionally

NOTICE TO 3RD PARTY RECRUITERS
Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.
 

ADA REQUIREMENTS
The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements
While performing the duties of this job, the employee is:
•    Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
•    Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Cognitive/Mental Requirements
While performing the duties of this job, the employee is regularly required to:
•    Use written and oral communication skills. 
•    Read and interpret data, information, and documents. 
•    Observe and interpret situations. 
•    Work under deadlines with frequent interruptions; and
•    Interact with internal and external customers and others in the course of work.